Branch Manager

Job Summary

We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.

Key Responsibilities

Sales and Marketing:

• Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.
• Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.
• Spearhead efforts for marketing new relationships
• Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.
• Branch staff awareness (to ensure that all RMs are aware of the KPIs and tools)
• Contact logs to be up to date. BM confirmation to be received (Confirmation form to be filled and sent by the BM)
• Confirmation form to be filled and sent by the BM)
• Morning huddles and evening debriefed should be performed daily.
• Catchment plans to be in place for each branch
• All account plans are completed by all RMs handling priority accounts
  
  

Strategic

• Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals
• Achieve planned growth and cater to the branch’s expansion possibilities by pro-actively analyzing and proposing resource enhancements.
• Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.
• AML-Report monitoring - review & responding to reports daily, weekly and monthly and highlighting any suspicious activities.
• Suspicious Transaction / Activity monitoring & timely closures of suspicious transaction report - STRs raised.
• Monitor and follow AML guidelines – in compliance with Policy to ensure zero issues raised in
• ICD/Group/SBP Audit
• Ensure that exceptions from MLP reports are disposed properly and timely
• Ensure backlogs are strictly tracked and escalated to appropriate levels – e.g. STR, CDD expiries, Daily AML queries or any other AML-related concerns raised.
• Authority of Approval for Dormant account activation
• To ensure that top 100 customer data is updated as per requirement
  
  

Processes

• Continuous review of processes, resources & procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.
• Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
  
  

Risk Management

• Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.
• Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.
  
  

Skills And Experience

• Customer Relationship Management
• Stakeholder Management
• Decision Making
• Strong interpersonal and communication skills
• Bachelors
• 8-10 years relevant banking experience
• Minimum Education Bachelors
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.