Business Development & Customer Success Manager

muSharp, a leader in comprehensive software and web development solutions, is seeking a dynamic professional to take on the dual role of Business Development & Customer Success Manager. At muSharp, we drive digital transformation by leveraging a team of highly skilled experts, and this role is integral to strengthening our client relationships and expanding our business reach.

Key Responsibilities

• Serve as the primary point of contact for customers, ensuring clear and consistent communication.
• Oversee the end-to-end customer lifecycle, including onboarding, implementation, and retention.
• Collaborate with internal teams to deliver projects aligned with customer objectives and timelines.
• Conduct regular check-ins, status updates, and reviews to ensure customer satisfaction.
• Address customer inquiries and concerns promptly, ensuring a seamless experience.
• Foster strong relationships to promote customer loyalty and advocacy.
• Identify and pursue new business opportunities, including partnerships and client acquisition.
• Develop and execute strategies to expand market presence and drive revenue growth.
• Manage a pipeline of potential clients, ensuring timely follow-ups and deal closures.
• Conduct market research to identify trends, opportunities, and competitor activities.
• Work closely with the marketing team to align sales strategies with branding efforts.
• Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.

Qualifications:

• Bachelor’s degree in Business, Marketing, Project Management, or a related field.
• 3+ years of experience in business development, customer success, or account management.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple projects and clients simultaneously.
• Analytical mindset with proficiency in tools like CRM platforms, project management tools, and data analysis software.

Preferred Skills:

• Familiarity with software development cycles and technology solutions.
• Experience with digital marketing, SEO, and social media strategy.
• Knowledge of CMS, website analytics, and basic web development principles.
• Hands-on experience with paid and organic lead generation campaigns.

Success in This Role:

The ideal candidate will be both a strategic thinker and an execution-driven professional who ensures that client needs are met while also identifying new opportunities for business growth. Success in this position looks like increased client satisfaction, strong retention rates, and a measurable impact on revenue and market expansion.

Join Us

• This role is a cornerstone of muSharp’s commitment to delivering exceptional client experiences while driving business growth. If you're passionate about creating meaningful customer relationships and developing new opportunities, we invite you to be a part of our journey.