Call Agent

Your skills. Your value. Your salary – You decide!

About Us:

Dynamic Solutions delivers tailored BPO services across customer support, tech support, telemarketing, and back-office operations. As part of our diverse portfolio, includes Media Wolf TV(USA)—providing seamless access to global content through one smart, customer-centric platform for our USA customers.

Website: https://dynamicsols.com/

Website: https://mediawolf.tv/

Key Responsibilities:

-Handle inbound customer inquiries via phone, chat, or email.

-Troubleshoot streaming device issues with clarity and patience.

-Guide customers through setup, subscriptions, and usage.

-Maintain accurate records in CRM software.

-Collaborate with the technical team for complex issue resolution.

-Ensure a high level of customer satisfaction and retention.

Qualifications:

-Minimum education intermediate.

-Previous experience in a customer service or BPO role preferred.

-Excellent English communication and problem-solving skills.

-Familiarity with tech support processes is a plus

-Ability to multitask and work under pressure

-Basic understanding of smart TV or streaming platforms is a bonus

What We Offer:

 -Competitive salary (based on experience)

-Performance-based incentives

-Paid training on Media Wolf TV

-9-hour shift (Mon–Fri)

-Prayer room + Namaz breaks

-Food & fuel allowance

-Onsite gym & entertainment zone

-Relaxation areas & birthday celebrations

-Festival & annual trip events

-Marriage bonus & Umrah reward program

-Paid leave & employee recognition

-Loan & advance facility

-Referral bonuses & internal promotions

-A culture where work feels like home

Apply: https://dynamicsolutions-api.resourceinn.com/recruitment/jobPost/1

Dynamic solutions values diversity. Let's innovate together!