Client Success and Delivery Specialist - Plutus21 Capital
Qureos Inc
Date: 3 weeks ago
City: Islamabad
Contract type: Full time
We are seeking a proactive and enthusiastic Client Success and Delivery Specialist to manage and enhance our delivery processes. This role involves leading teams, optimizing workflows, and ensuring seamless coordination between internal and external stakeholders to deliver high-quality outcomes. The ideal candidate will demonstrate a strong understanding of delivery processes, excellent problem-solving skills, and a commitment to driving continuous improvement.
Key Responsibilities:
- Lead and oversee delivery operations, ensuring timely and high-quality service.
- Collaborate across functional teams, including system support, training, and client management, to achieve strategic objectives.
- Develop and implement process improvements to enhance efficiency and customer satisfaction.
- Monitor project milestones and ensure adherence to deadlines without compromising quality.
- Analyze and manage key performance indicators (KPIs) to identify improvement areas.
- Maintain effective communication with stakeholders, resolving escalations and ensuring alignment with client needs.
- Maintain high levels of service quality by implementing and monitoring effective delivery strategies.
- Monitor client satisfaction metrics and ensure consistent alignment with client expectations.
Qualifications and Skills:
- Proven track record of managing and optimizing processes, with a focus on customer satisfaction and team performance.
- Strong leadership, organizational, and interpersonal skills.
- Ability to handle complex projects with multiple dependencies effectively.
- Familiarity with Agile methodologies, Jira, and Confluence tools.
- Exceptional problem-solving capabilities and attention to detail.
- Self-starter with a proactive approach to challenges.
- Minimum 2+ years in delivery or operations management roles
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Video Editor/ Photographer
Solochoicez,
Islamabad
1 day ago
Posted date
24th December, 2024
Last date to apply
24th January, 2025
Country
Pakistan
Locations
Islamabad
Category
Computer and Information Technology
Video Editor/ Photographer
Location: Islamabad
Mandatory Requirements
16 years of education recognized by HEC with 02 years of post-qualification experience. OR
14 years of education with 4 years of experience
Job Description
Determine the scope of a project/ assigned...
Associate Project Manager – Full Time (Hybrid)
Dynamologic Solutions,
Islamabad
6 days ago
DynamoLogic Solutions is committed to delivering innovative solutions that drive results. We are looking for an Associate Project Manager to join our team and play a pivotal role in managing and ensuring the success of our projects. If you are a dynamic individual with excellent written communication skills and experience in Scrum methodologies, we encourage you to apply.
Responsibilities
Develop...
Caretaker (Female) - Adm Dte
NUST,
Islamabad
2 weeks ago
Last Date: Tuesday, December 24, 2024
Job Detail
Job Ref #:
Job/5421/12/10/2024
Age Limit:
2035
Experience:
Posted Date:
Tuesday, December 10, 2024
Salary:
Market Competitive
Job Description:
Qualification & Experience:
Essential:
Having FA/FSc with relevant 05 years of experience.
Desirable:
Having BA/BSc with relevant 10 years of experience.
Key Responsibilites:
Solve routine daily / routine issues of resident Faculty and...