Client Success Manager – International Accounts
Winnors Remote Staff
Date: 3 weeks ago
City: Lahore
Contract type: Full time
Join Winnors and work for UK clients directly from our offices in Johar Town, Lahore.
Our client is seeking a highly motivated and results-oriented Client Success Manager – International Accounts to join our dynamic team. This role plays a vital part in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.
As a Client Success Manager – International Accounts, you will be responsible for managing relationships with international clients, ensuring their needs are met and concerns addressed in a timely and professional manner.
Key Responsibilities
Our client is seeking a highly motivated and results-oriented Client Success Manager – International Accounts to join our dynamic team. This role plays a vital part in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.
As a Client Success Manager – International Accounts, you will be responsible for managing relationships with international clients, ensuring their needs are met and concerns addressed in a timely and professional manner.
Key Responsibilities
- Leverage strong communication skills to manage business interactions through phone calls, emails, and video conferences.
- Develop and sustain long-term client relationships built on trust and satisfaction.
- Serve as the primary contact for clients, liaising with internal teams to consistently meet and exceed client expectations.
- Address client escalations and resolve concerns promptly to ensure high satisfaction levels.
- Deliver regular updates and detailed reports to senior management regarding client feedback and satisfaction.
- Partner with sales and marketing teams to identify growth opportunities and expand business within existing accounts.
- Prepare clear and professional business correspondence, including proposals, contracts, and reports.
- Minimum of 6+ years’ experience in business management or a related role, ideally with international exposure.
- A UK LLB qualification (preferred but not required).
- Previous experience in business management or client services, with emphasis on international clientele.
- Strong problem-solving ability, with the tact and diplomacy to manage escalations effectively.
- Excellent command of written and spoken English, with the capability to present complex information clearly.
- Proficiency in business communication standards and email etiquette.
- Strong organisational and time management abilities, with the capacity to manage multiple priorities.
- Ability to perform effectively both independently and within a team.
- Awareness of international business practices and cultural sensitivities (advantageous).
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a growing and successful team.
- Daily provision of lunch, fruits, tea, and coffee onsite.
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