Client Success Manager – International Accounts

Join Winnors and work for UK clients directly from our offices in Johar Town, Lahore.

Our client is seeking a highly motivated and results-oriented Client Success Manager – International Accounts to join our dynamic team. This role plays a vital part in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.

As a Client Success Manager – International Accounts, you will be responsible for managing relationships with international clients, ensuring their needs are met and concerns addressed in a timely and professional manner.

Key Responsibilities

• Leverage strong communication skills to manage business interactions through phone calls, emails, and video conferences.
• Develop and sustain long-term client relationships built on trust and satisfaction.
• Serve as the primary contact for clients, liaising with internal teams to consistently meet and exceed client expectations.
• Address client escalations and resolve concerns promptly to ensure high satisfaction levels.
• Deliver regular updates and detailed reports to senior management regarding client feedback and satisfaction.
• Partner with sales and marketing teams to identify growth opportunities and expand business within existing accounts.
• Prepare clear and professional business correspondence, including proposals, contracts, and reports.
  
  

Qualifications

• Minimum of 6+ years’ experience in business management or a related role, ideally with international exposure.
• A UK LLB qualification (preferred but not required).
• Previous experience in business management or client services, with emphasis on international clientele.
• Strong problem-solving ability, with the tact and diplomacy to manage escalations effectively.
• Excellent command of written and spoken English, with the capability to present complex information clearly.
• Proficiency in business communication standards and email etiquette.
• Strong organisational and time management abilities, with the capacity to manage multiple priorities.
• Ability to perform effectively both independently and within a team.
• Awareness of international business practices and cultural sensitivities (advantageous).
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a growing and successful team.
• Daily provision of lunch, fruits, tea, and coffee onsite.