Community Manager ISB

Key Responsibilities:

• Community Building:
• Develop and implement strategies to attract and retain active members within the community.
• Create and curate engaging content, including blog posts, articles, videos, and social media updates, that resonates with the target audience.
• Foster a positive and inclusive community environment by encouraging respectful and constructive discussions.
• Community Engagement:
• Monitor and respond to comments, messages, and mentions across multiple platforms in a timely and professional manner.
• Actively participate in community discussions, offering insights, answering questions, and providing support.
• Identify and address any negative sentiment or issues within the community.
• Community Growth:
• Develop and execute community growth strategies to increase membership and engagement.
• Collaborate with other departments to cross-promote the community and drive traffic.
• Track and analyze community metrics to measure success and identify areas for improvement.
• Brand Advocacy:
• Encourage community members to become brand advocates and share positive experiences.
• Identify and leverage influencers within the community to amplify brand messaging.
• Monitor brand reputation and address any negative feedback or crises.
• Event Planning and Management:
• Organize and host online events, such as webinars, live Q&A sessions, or virtual meetups.
• Promote events through various channels to drive attendance and participation.
• Facilitate engaging and informative online events.

Qualifications and Skills:

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• 2-3 years of experience in community management or a similar role.
• Strong understanding of social media platforms and their best practices.
• Excellent written and verbal communication skills.
• Ability to build and maintain relationships with community members.
• Strong problem-solving and conflict resolution skills.
• Passion for building and engaging with online communities.
• Experience with community management tools and platforms (e.g., Hootsuite, Buffer, Sprout Social).