Customer Service Representative (Shopify/Gorgias Focus)

TalentPop App


Date: 3 weeks ago
City: Faisalabad
Contract type: Full time
Remote
CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) - REMOTE

About TalentPop

At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do

As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:

  • Responding to customers via chat, email, or phone in a professional and friendly manner.
  • Handling inquiries related to product information, order tracking, returns, and account concerns.
  • Using Gorgias and Shopify to efficiently manage tickets and provide fast, accurate service.
  • Staying informed on product updates and service practices to ensure a consistent customer experience.

What We Offer

We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:

  • Competitive pay with annual performance-based increases.
  • Paid time off so you can rest and recharge.
  • Comprehensive health and dental insurance or a health stipend to help you feel your best!
  • Holiday bonuses in appreciation of your hard work.
  • Fully remote setup—work from anywhere you're comfortable.
  • Opportunities to grow with us as we scale.

What We're Looking For

We're seeking dedicated individuals who meet the following qualifications:

  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Comfortable working independently and handling multiple conversations at once.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

What You'll Need To Work From Home

To ensure you're set up for success in a remote role, you'll need:

  • Your own computer or laptop (i5 processor or equivalent preferred).
  • A stable internet connection (at least 15 Mbps upload/download speed).

Ready to Join Us?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

SR. EXECUTIVE PRODUCT & DICT SUPPORT

Zong Business Solutions, Faisalabad
6 days ago
Job PurposeTo support the design, documentation, and presentation of tailored end-to-end ICT solutions integrating multi-vendor software and hardware platforms, addressing enterprise and government client requirements. This role involves collaborating with sales, presales, engineering, and OEM/vendor teams to develop solutions that align with business needs, technology trends, and cost-effectiveness, while ensuring technical feasibility and complianceJob ResponsibilitiesAnalyze customer requirements and design custom...

Solution Architect

Ericsson, Faisalabad
1 week ago
Join our TeamAbout This OpportunityWe are now looking for a BSS Solution Architect to join our dynamic and cross functional team. This is a strategic role responsible for designing and implementing end to end solutions for telecom Business Support Systems. You will work closely with business and technical stakeholders to align technology capabilities with business goals. This role plays a...

Social Media Content VA

TalentPop App, Faisalabad
4 weeks ago
Bring Your Creativity to Life as a Social Media Content VA at TalentPop AppAre you a visual storyteller with a knack for turning ideas into scroll-stopping content? TalentPop App is looking for a Social Media Content Virtual Assistant to help us drive engagement, elevate our brand voice, and connect with audiences across multiple platforms. If you love content creation and...