Customer Success Specialist

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their satisfaction and long-term success.
• Build and maintain strong client relationships to promote retention and loyalty.
• Monitor client engagement and product adoption, identifying opportunities to improve their experience.
• Collaborate with internal departments (Sales, Product, and Support) to resolve client issues and enhance service delivery.
• Utilize CRM tools (e.g., Salesforce, HubSpot) to manage client communication and track performance data.
• Provide regular performance reports and updates, aligning with client business goals.
• Identify upsell and cross-sell opportunities to help clients gain maximum value from our services.
• Conduct periodic business reviews and strategy discussions with clients.

Requirements

• :2–3 years of experience in a SaaS environment, preferably with US-based clients
• .Strong communication skills in English (both written and verbal)
• .Hands-on experience with CRM platforms like HubSpot, Salesforce, or similar
• .Excellent problem-solving abilities and strategic thinking
• .Strong interpersonal skills and the ability to build rapport both internally and externally
• .Bachelor’s degree in business, Communications, or a related field (preferred)
• .Prior experience working with US-based organizations is a strong plus

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Why Join Software Finde

• r?Be part of a passionate team dedicated to helping businesses find the right software solution
• s.Work alongside leading experts in the SaaS industr
• y.Grow your career in a fast-paced, innovative environmen
• t.Enjoy a supportive and collaborative work culture that values client success and employee developmen