Customer Success Specialist
ibex. Pakistan
Date: 3 weeks ago
City: Karachi
Contract type: Full time

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
Qualifications
Responsibilities
Qualifications
- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Medical Insurance & OPD
- Provident Fund with investment options
- Leave Encashment
- Annual leaves
- On job training
- Two days off in a week
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
Responsibilities
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
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