Customer Success & Support Specialist - Triple Tree Solutions

Taraki


Date: 3 weeks ago
City: Lahore
Contract type: Full time
Job Description

Role Summary:

As a Customer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the bridge between customers and internal teams, driving satisfaction, retention, and growth.

Key Responsibilities:

Customer Success & Relationship Management

  • Act as a trusted advisor, helping customers achieve their goals through effective product adoption.
  • Build strong relationships with customers, proactively identifying opportunities to enhance their experience.
  • Conduct regular check-ins to gather feedback, address concerns, and drive engagement.


Customer Support & Issue Resolution

  • Provide timely and effective technical and non-technical support via email, chat, and phone.
  • Troubleshoot customer issues, escalating complex cases to the appropriate teams when necessary.
  • Document and analyze common customer pain points to contribute to long-term product/service improvements.


Collaboration & Continuous Improvement

  • Work closely with Sales, Product, and Engineering teams to enhance the overall customer journey.
  • Identify upsell and cross-sell opportunities based on customer needs.
  • Contribute to creating and refining help articles, FAQs, and training materials for self-service support.


Key Skills & Qualifications:

  • Excellent communication & problem-solving skills with a customer-first mindset.
  • Ability to analyze customer data and provide actionable insights for better engagement.
  • Strong technical troubleshooting skills and experience in handling customer inquiries.
  • Experience in customer service, account management, or customer success/support roles is a plus.
  • Comfortable working with CRM, ticketing systems, and customer analytics tools.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

S&OP Demand Planner - Cases & Screen Protectors

Mous, Lahore
2 days ago
About MousWe are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyleproducts that are fit for purpose, perform as promised and empower them to be their best. That's why we're building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions in research and development in our relentless pursuit to...

Project Management Intern (Dynamics 365 – Leading to Job Opportunity)

Dynamics Solution and Technology, Lahore
3 days ago
Location: Lahore (Onsite)Duration: 3 months (with opportunity for full-time placement based on performance) About the RoleWe are seeking a proactive Project Management Intern to support our Microsoft Dynamics 365 projects. This role offers hands-on exposure to enterprise ERP/CRM implementations and is designed as a career-track opportunity. Successful interns will be considered for a full-time Project Coordinator/Project Management role.Key ResponsibilitiesAssist Project...

Sr Laravel Engineer Lahore, Pakistan

ByteCrew, Lahore
3 days ago
About The Job Sr Laravel EngineerCandidate is responsible for developing, maintaining, and enhancing web applications using the Laravel framework. The major responsibilities typically include: Application DevelopmentBuild, test, and deploy robust web applications using Laravel.Write clean, maintainable, and efficient PHP code.Integrate front-end and back-end components seamlessly. Database ManagementDesign and optimize database schemas.Write complex SQL queries and use Eloquent ORM for database...