Customer Support & Dispatch Specialist

Company Description

An Innovative Agency for Startups and Organizations based in Lahore, SoftSquare has helped over 100 clients with their Creative Ideas and Innovative Startups. The company focuses on delivering high-quality software to clients and ensuring smooth project execution. SoftSquare is committed to shaping the innovation roadmap in the industry.

Job Description:

We are seeking a detail-oriented and proactive Dispatch and Customer Support Specialist to join our operations team. This role involves coordinating dispatch schedules, communicating with field teams, and ensuring high-quality customer service support. The ideal candidate thrives in a fast-paced environment and can effectively multitask under pressure.

Responsibilities:

• Coordinate dispatch operations by assigning and monitoring service schedules for field personnel.
• Respond to customer inquiries via phone, email, and chat, providing timely and accurate assistance.
• Maintain real-time communication with technicians to ensure service efficiency and timely job completion.
• Document service requests, issues, and resolutions in CRM and dispatch systems accurately.
• Identify recurring customer concerns and escalate them appropriately to management or technical teams.

Requirements:

• Proven experience in dispatch, customer service, or logistics support roles.
• Excellent communication skills, both verbal and written, with a professional and empathetic tone.
• Strong organizational and multitasking abilities to handle high volumes of calls and scheduling tasks.
• Proficiency with dispatching software, CRMs, and office tools (e.g., Microsoft Office or Google Workspace).
• Ability to work flexible shifts, including evenings or weekends, based on business needs.

How to Apply:

• Don't let this chance slip by! Join us for shaping your future and submit your application today through this link https://softsquare.io/job-board/customer-support-representative/