Data Compliance Associate

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division:
Constellation Web Solutions, a part of Constellation Perseus Operating Group, is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.
Division Profile: https://www.constellationws.com/
The Position:
We are looking to hire a Data Compliance Associate who can thrive in a fast-paced, team-oriented environment, take initiative, be passionate about innovating creative solutions and problem-solving, have excellent communication skills, and the drive to deliver quality data.

Duties & Responsibilities:

• Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.
• Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.
• Keep accurate and detailed case notes of all interactions with customers & vendors.
• Identify and escalate potential issues with recommendations to upper management.
• Access shared mailbox, multiple CRM's, Microsoft SharePoint, and remote machines in facilitating the onboarding & offboarding processes.
• Analyze monthly financial reports and compare them to expected numbers.
• Reconcile routine variances between expected and actual numbers using previous months' variances.
• Escalate large variances for further review.
• Compile client reports for billing analysis.
• Compare client reports to MLS reports and identify variances for further review.

Key Skills and Competencies :

• Good Microsoft Office skills, particularly Excel, Outlook and SharePoint.
• Previous experience of email-based customer service is desired.
• Excellent communication skills, particularly over email, with the ability to explain issues clearly and simply.
• An ability to build a rapport with vendors through email communication.
• Logical and analytical, with a methodical approach to problem-solving.
• Solution-focused, with ability to prioritize.
• Accurate, with high attention to detail.
• Good team player, yet willing to take personal responsibility for issues.
• Self-motivated, resourceful and keen to learn and share knowledge.
• Able to remain calm under pressure and problem-solve accordingly.

Additional Skills & Attributes

• Strong organizational skills and attention to detail.
• Ability to work independently and within a team.
• Eagerness to learn new technologies and expand skill set.
• Flexible and adaptable in a dynamic work environment.

Work Timings:

• 08:00 AM to 05:00 PM Central Standard Time ( Third Shift (Night) Pakistan Time)
• Rotation of afterhours support

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.