Deputy Manager Key Accounts

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

PURPOSE

As an Assistant Manager, you will be responsible for overseeing day-to-day operations, assigning tasks, and leading meetings. You will also be required to implement initiatives handed down by the DGM CBM, adhere to KPIs, policies, and procedures, and help in budgeting activities. Individuals will be required to interact with Key Clientele assigned to respond to and resolve internal and external issues.

AREAS OF RESPONSIBILITY

Relationship Management

Maintain strong relationships with existing clientele of the Centralized Billing Management (CBM) portfolio

Address and resolve issues faced by CBM customers related to the services provided by the utility company

Prioritize and ensure the resolution of billing issues for corporate customers through coordination with relevant internal teams

Visit customer management and project management heads as required to address technical complaints and issues, ensuring uninterrupted service

Act as a liaison between internal departments and stakeholders to resolve consumer issues

Business Development

Identify and onboard new consumers for the CBM portfolio, negotiating and coordinating with the customer and internal legal and regulatory teams to ensure the signing of services agreement

Regularly update CBM product and services based on feedback and analysis to improve effectiveness

Manage setup and maintenance of new customer accounts

Stakeholder Management

Coordinate with different sections of the New Connection department for early execution of load extension and new connection cases of corporate customers

Coordinate with taxation department for corporate and CBM customer’s tax-related issues

Reporting and Performance Management

Report on key performance indicators to senior management to demonstrate the effectiveness of centralized billing management

Report continuous improvement initiatives to optimize billing and collection processes and procedures

Ensure prompt payment intimation from customers and address any shortfalls in payments.

Minimum Requirements

Education & Relevant Experience:

Bachelors/Master’s in business discipline – 2 years of experience in the B2B segment is preferred. Specialty in Product Knowledge.

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.