Deputy Manager Key Accounts
K-Electric
Date: 10 hours ago
City: Karachi
Contract type: Full time
Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.
PURPOSE
As an Assistant Manager, you will be responsible for overseeing day-to-day operations, assigning tasks, and leading meetings. You will also be required to implement initiatives handed down by the DGM CBM, adhere to KPIs, policies, and procedures, and help in budgeting activities. Individuals will be required to interact with Key Clientele assigned to respond to and resolve internal and external issues.
AREAS OF RESPONSIBILITY
Relationship Management
Maintain strong relationships with existing clientele of the Centralized Billing Management (CBM) portfolio
Address and resolve issues faced by CBM customers related to the services provided by the utility company
Prioritize and ensure the resolution of billing issues for corporate customers through coordination with relevant internal teams
Visit customer management and project management heads as required to address technical complaints and issues, ensuring uninterrupted service
Act as a liaison between internal departments and stakeholders to resolve consumer issues
Business Development
Identify and onboard new consumers for the CBM portfolio, negotiating and coordinating with the customer and internal legal and regulatory teams to ensure the signing of services agreement
Regularly update CBM product and services based on feedback and analysis to improve effectiveness
Manage setup and maintenance of new customer accounts
Stakeholder Management
Coordinate with different sections of the New Connection department for early execution of load extension and new connection cases of corporate customers
Coordinate with taxation department for corporate and CBM customer’s tax-related issues
Reporting and Performance Management
Report on key performance indicators to senior management to demonstrate the effectiveness of centralized billing management
Report continuous improvement initiatives to optimize billing and collection processes and procedures
Ensure prompt payment intimation from customers and address any shortfalls in payments.
Minimum Requirements
Education & Relevant Experience:
Bachelors/Master’s in business discipline – 2 years of experience in the B2B segment is preferred. Specialty in Product Knowledge.
KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
PURPOSE
As an Assistant Manager, you will be responsible for overseeing day-to-day operations, assigning tasks, and leading meetings. You will also be required to implement initiatives handed down by the DGM CBM, adhere to KPIs, policies, and procedures, and help in budgeting activities. Individuals will be required to interact with Key Clientele assigned to respond to and resolve internal and external issues.
AREAS OF RESPONSIBILITY
Relationship Management
Maintain strong relationships with existing clientele of the Centralized Billing Management (CBM) portfolio
Address and resolve issues faced by CBM customers related to the services provided by the utility company
Prioritize and ensure the resolution of billing issues for corporate customers through coordination with relevant internal teams
Visit customer management and project management heads as required to address technical complaints and issues, ensuring uninterrupted service
Act as a liaison between internal departments and stakeholders to resolve consumer issues
Business Development
Identify and onboard new consumers for the CBM portfolio, negotiating and coordinating with the customer and internal legal and regulatory teams to ensure the signing of services agreement
Regularly update CBM product and services based on feedback and analysis to improve effectiveness
Manage setup and maintenance of new customer accounts
Stakeholder Management
Coordinate with different sections of the New Connection department for early execution of load extension and new connection cases of corporate customers
Coordinate with taxation department for corporate and CBM customer’s tax-related issues
Reporting and Performance Management
Report on key performance indicators to senior management to demonstrate the effectiveness of centralized billing management
Report continuous improvement initiatives to optimize billing and collection processes and procedures
Ensure prompt payment intimation from customers and address any shortfalls in payments.
Minimum Requirements
Education & Relevant Experience:
Bachelors/Master’s in business discipline – 2 years of experience in the B2B segment is preferred. Specialty in Product Knowledge.
KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Site Reliability Engineer I
Careem,
Karachi
1 day ago
About the CompanyCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5...
Manager, Cash Operations
Standard Chartered,
Karachi
2 days ago
Job SummaryEnsures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.Key Responsibilities Creation of customer and correspondent's confidence and trust in the ability of the Bank for processing of funds transfers promptly and efficiently. Profitability,...
Personal Assistant/Administrative Officer
Milliman,
Karachi
2 days ago
Key ResponsibilitiesOversee procurement of office supplies, equipment, and services, ensuring cost-effectiveness and quality.Manage vendor relationships, including negotiation, contracting, and timely payment coordination.Handle day-to-day office administration such as facility upkeep, meeting arrangements, and courier handling.Maintain inventory and ensure adequate stock of office supplies.Coordinate with service providers for repairs, maintenance, and utilities.Ensure compliance with company policies and administrative procedures.Perform any other official...
