Developer II - Enterprise Solutions-SFDC Admin

2 - 3 Years 1 Opening Hyderabad

Role description

Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems under regular supervision of a senior developer

Outcomes:

• Work with project team to develop unit test and document small and medium complex level programs as needed for the projects

• Develop unit test use cases required by the project

• Understand the application/feature/component design and develop the same in accordance with user stories/requirements.

• Code debug test and document; communicate product/component/feature development stages.

• Effectively interact with customers and articulate their inputs

• Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

• Follows the best practises set by the project requirements.

• Learn technology business domain system domain individually and as recommended by the project/account

• Perform other duties as assigned or requested

Measures of Outcomes:

• Completion of applicable technical/domain certifications

• Adherence to coding standards set by ERP/CRM Practice.

• Set goals in NorthStar and timely measure the progress and update accordingly.

• Follow up with reporting manager to complete feedback check-in process before due date.

• Completion of all mandatory training requirements t/technology/industry specific trainings UST mandatory trainings)

• Reduction of reoccurrence of known defects

• Quick turnaround of production bugs

• Number of post delivery defects

• Adherence to schedule and timelines

• Adhere to SLAs where applicable (if supporting)

Outputs Expected:

Requirement:

• Understand the requirements/user stories

Estimate:

• Estimate time
  effort
  and resource dependence for one's own work

• Follow scrum ceremonies.

Design:

• Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

• Learn coding standards and practices them in development. Develop code with guidance for the above

Test:

• Create and conduct unit testing.

• Test class coverage above 90%.

Code Review :

• Participate in code reviews with Tech Lead

Manage Defects:

• Fix defects and document root cause analysis.

Document:

• Create documentation for one's own work

Status Reporting:

• Report status of tasks assigned

• Comply to project related reporting standards and process

Manage knowledge:

• Consume and contribute project related documents
  share point
  libraries
  client universities

Release:

• Adhere to release management process

Domain relevance:

• Develop feature / component with good understanding of the business problem being addressed for the client

Skill Examples:

• Ability to debug and do RCA for any defects reported by testing team.

• Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications

• Develop user interfaces business software components and embedded software components

• Manage and guarantee high levels of cohesion and quality

• Estimate effort time required for own work

• Perform and evaluate test in the customer or target environment

• Work in a team environment

• Good written and verbal communication abilities

• Proactively ask for and offer help

• A quick learner who can adapt to learning new technologies relevant to ERP/CRM.

• Experience in researching production system issues

• Ability to work closely with client to convert production issues to solutions and suggest options

• Ability to advise on best practices and approaches to the team and the client

• Experience in creating and maintaining configuration steps like sandbox refresh activities.

• Ability to prepare test data and steps for unit integration and production testing as per project needs.

• Strong and effective written and verbal communication skills

Knowledge Examples:

• Knowledge of various ERP/CRM cloud platform features and automations.
  • Thorough knowledge of coding best practices and understanding the limitations of coding.
  • Experience using data loading tools.
  • Understanding of production deployment and solving deployment errors.
  • Knowledge of Agile Methods - Scrum and Kanban
  
  
  Additional Comments:

  • Band - A2; 1 Software Engineer 1 Service Cloud - Exp 2 years of experience in Salesforce administration, with a focus on Service Cloud As part of the Salesforce team and as a Salesforce Administrator, you will have the opportunity to manage system configurations and support smooth Salesforce operations. In addition, you would: • Perform daily administrative tasks such as managing users, roles, profiles, and permissions. • Configure Salesforce features, including flows, validation rules, page layouts, and record types. • Manage Service Cloud configurations like case management, queues, and support processes. • Provide ongoing support to users, addressing issues and queries related to Salesforce functionality. • Monitor data quality and perform routine maintenance tasks, including data imports/exports and deduplication. • Assist in testing and troubleshooting system enhancements and bug fixes. • Assist in creating training materials and delivering user training sessions to enhance adoption. • Maintain and update documentation for system configurations and processes. • Work closely with developers and senior administrators to implement business requirements. • Support senior team members in gathering requirements and preparing reports and dashboards. Who are we looking for? • 2 years of experience in Salesforce administration, with a focus on Service Cloud. • Proficiency in Salesforce configuration: Objects/Fields/Record Type creations, Page Layouts, Lightning Pages creation and assignment, flows, email integrations, roles, sharing rules, and user management. • Hands-on experience with Service Cloud features such as case management, queues, and knowledge base. • Familiarity with data management tools like Data Loader. • Proven experience working with Service Cloud. • Strong analytical and problem-solving skills. • Effective communication and interpersonal skills. • Ability to work independently and as part of a team. • Salesforce Administrator certification (Salesforce Certified Administrator) is preferred. • Basic understanding of Apex and Salesforce API is an advantage. • Familiarity with Agile/Scrum methodologies are highly desirable.

Skills

Salesforce Admin,Lighting,Data Loader,Data Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.