Digital Goods Manager

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Key Responsibilities:

• Handle Daraz gift card inquiries, orders, and fraud prevention; oversee the Gift Card PMO and coordinate with stakeholders and the subsidy team to align gift card operations and growth.
• Manage Telco reconciliations, price changes, and utility reconciliations; monitor success rates of orders with Telco partners.
• Onboard key sellers, and ensure accuracy on Seller Center and SOS Platform; coordinate regional initiatives and seller commissions.
• Responsible for growing the digital gaming category, collaborating with key accounts, marketing, subsidy, buyer growth teams to drive revenue, stickiness, and new users in the category.
• Coordinate marketing campaigns, growth initiatives, and collaborate with CRM team to drive engagement of users in the category.
• Verify and resolve issues for digital sellers; connect with customer support and onboarding teams for issue resolution.
• Coordinate with finance stakeholders on seller settlement and profitability targets
• Responsible for new digital partners onboarding and driving growth in sub categories of the digital goods industry.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably within gift cards, telecommunication, or e-commerce sectors.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with SKU management, seller onboarding, and campaign execution is a plus.
• Strong business acumen with the ability to translate technical concepts into actionable business strategies.
• Proven experience in the tech industry is a plus

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the ‘tech’ industry
• Competitive salary and incentive package