E-Commerce Sales Support Specialist
TalentPop App
Date: 3 weeks ago
City: Karachi
Contract type: Full time
Remote

Join TalentPop App as an E-Commerce Sales Support Specialist!
At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you.
We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard!
What You’ll Do
Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.
At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you.
We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard!
What You’ll Do
- Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
- Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
- Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy.
- Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
- Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements.
- Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process.
- 1+ year of remote/online experience in e-commerce, customer service, or sales support.
- Excellent communication skills — both written and verbal.
- Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
- Ability to stay calm and resourceful when handling customer concerns.
- Strong attention to detail and organizational skills.
- Self-motivated and comfortable working in a remote, fast-paced environment.
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with a minimum of 15 Mbps upload and download speeds.
- A quiet, professional workspace for calls.
- Earn commissions and enjoy annual performance-based increases.
- Paid time off to rest and recharge.
- HMO health coverage or a monthly health stipend to keep you protected.
- Performance and recognition bonuses to celebrate your wins.
- 100% permanent work-from-home setup — no commute needed!
- Supportive, friendly team culture with real opportunities for career growth.
Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Finance Manager
Carpe Diem Team,
Karachi
5 hours ago
About Carpe DiemCarpe Diem is a pioneering IT & Software Development firm serving 300+ clients across the USA with a robust team of 600+ professionals.Specializing in a broad spectrum of technological and creative solutions, we empower our clients with innovative approaches in marketing automations, media buying, and custom software development.Our culture champions continuous learning and professional growth, fostering a dynamic...

Senior Software Engineer
Flipdish,
Karachi
1 week ago
About FlipdishWe’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.We go to great lengths to understand our...

Country Performance Lead
Daraz,
Karachi
1 week ago
About DarazFounded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure...
