E-commerce Support Associate (Remote)
TalentPop App
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
About TalentPop
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To
We're seeking a dedicated individual who meets the following qualifications:
We value our team and are committed to your success and well-being. We offer:
To ensure you're set up for success in this role, you'll need:
Ready to Join Us?
If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To
- Handle all customer communication through various channels (email, chat, phone).
- Answer questions and resolve issues ranging from order tracking to product returns.
- Efficiently manage customer support tickets and maintain clear records.
- Stay up-to-date on new products and policies to deliver a consistent experience.
We're seeking a dedicated individual who meets the following qualifications:
- A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
- Strong written and verbal communication skills.
- Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
- A high degree of empathy, patience, and attention to detail.
We value our team and are committed to your success and well-being. We offer:
- Competitive salary with annual performance-based raises.
- Paid time off and bonuses.
- Comprehensive health and dental coverage or a monthly health stipend.
- Flexible, fully remote work.
- A supportive team culture with opportunities for professional growth.
To ensure you're set up for success in this role, you'll need:
- Your own computer or laptop (i5 processor or equivalent).
- A reliable, high-speed internet connection (minimum 15 Mbps up/down).
Ready to Join Us?
If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
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