End User Support
UST Global
Date: 3 weeks ago
City: Hyderabad
Contract type: Full time
-
2 - 3 Years
1 Opening
Hyderabad, Mumbai
Role description
Key Responsibilities:
- VIP and End-User Support
Provide high-level technical support to VIPs and end-users, including hardware break-fix, desk-side support (DSS), and IMAC (Install, Move, Add, Change) services. - Smart Hands Support
Offer on-site assistance for remote IT teams, including hardware replacements, cable management, and system troubleshooting. - Audio-Visual / Meeting Room Support
Manage and support AV equipment for meetings and events, ensuring smooth operation of conferencing tools (Zoom, Teams, WebEx, etc.). - Device Onboarding / Offboarding
Handle device setup, configuration, and deployment for new users; perform secure data wiping and returns during offboarding. - Asset & Inventory Management
Maintain accurate records of IT assets and inventory. Conduct regular audits and ensure timely updates to asset databases. - Dispatch Coordination
Coordinate with field technicians and service partners for efficient dispatch and resolution of technical issues. - Vendor & ISP Coordination
Liaise with local vendors and internet service providers to ensure timely service delivery, maintenance, and issue resolution. - Local Network Support
Provide basic network troubleshooting support including LAN/WAN connectivity, cabling, and switch port checks. - User Guidance & Training
Assist users with IT tools, provide training on best practices, and support IT policy compliance. - Documentation & Reporting
Maintain accurate documentation for support activities, assets, configurations, and incidents. Generate periodic reports as needed.
Skills
End User Support, Asset/Inventory Management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.How to apply
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