ER Coordinator

The Indus Hospital


Date: 5 days ago
City: Lahore
Contract type: Full time
Job Description

  • Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non-Clinical Areas
  • Handle patient/attendants especially during rush hours
  • Explain anxious patients/attendants, about waiting time and process flow of ED
  • Addresses and resolves patients flow problems during shift
  • Visit all patients ongoing to ensure their comfort and satisfaction and follow-up to resolve complaints.
  • Updating and expediting the patient's plan of care with the physician
  • Checks on delays in all sub processes including lab, consults, admission and referrals.
  • Close Coordination with security supervisor to maintain strict visitor/attendant’s control
  • Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours
  • Initiate dialogue with different personnel and departments to resolve complaints and to review performance of ED to improve standards
  • To ensure that ED environment is maintained at a set standard at all times
  • Maintain strong liaison with all departments
  • Effectively coordinates with all support services and work closely with the In-charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels
  • Coordinates with senior staff and will assist them in difficult situations especially dealing with difficult people
  • Coordinates with administrative office.
  • Serves the liaison with the Triage Staff
  • Ensure proper registration mechanism for direct entry patient in the Emergency.
  • Meet regularly with HOD for discussion and information update
  • Feed back about the round to the HOD.
  • The ability to perform in a professional manner during crisis or emergency situations
  • Maintains exemplary attendance and availability according to department need
  • Communicates information verbally and in writing to appropriate person
  • Must adhere the behavioral standard including create positive relationship with Patients, attendants, colleagues and with self.
  • Maintain paper records in good order including accurate filing
  • Respecting the privacy, dignity, needs and belief of patients, attendant and colleagues
  • Behaving in a manner which is welcoming to and of the individual
  • Perform any other task as assigned by the Concerned Head.

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