Expert Relations Analyst

About IDR:

IDR is a tech-enabled platform of over 500,000+ industry leaders across multiple verticals and geographies. We connect consulting firms, life science firms, financial institutions, and corporate clients with vetted subject matter experts to make the right decision.

The Role:

Analyst, Expert Relations plays a vital role in establishing and maintaining relationships with experts, consultants, and professionals in Expert Network. This position involves identifying, engaging, and collaborating with experts to enhance our organization's knowledge base and industry expertise. The incumbent will serve as a liaison between our organization and external experts, ensuring smooth communication, project collaboration, and mutual benefit.

Responsibilities:

1. Extensive Geographic Coverage:

• Provide operations coverage span across countries from the Americas, ensuring a wide regional reach.

1. Thorough Data Verification and Completion:

• Meticulously verify and complete data entries for regions spanning from the Americas, ensuring accurate and comprehensive records.

1. Managing Partner’s Qual Calendar for Americas Team:

• Oversee the partner’s calendar for Qual projects within the America team, managing scheduling and ensuring seamless coordination.

1. End-to-End Ownership of Consultation to Payment Process:

• Take complete ownership of the process from consultation to payment, ensuring a smooth and transparent transactional experience.

1. Effective Query Management and Proactive Payment Resolution:

• Handle queries promptly and proactively resolve payment issues, ensuring a seamless experience for both partners and the organization.

1. Thorough Verification of Americas Bonus Data:

• Meticulously verify bonus data for the Americas region, ensuring accuracy and fairness in our bonus allocation process.
• Collaboration with Operations for Data Completion and Verification:Collaborate closely with the Operations team to ensure data completion and verification, enhancing our data's overall quality and reliability.
• Expanding Expert Database Through Relevant Research Topics:Identify and add new respondents to our expert database by understanding their expertise and aligning with our research topics, enriching our knowledge base.
• Addressing Americas Payment Backlog Promptly:Resolve the payment backlog in the Americas region promptly, ensuring all pending payments are cleared and up to date.

Required Skills Set:

• Have a positive attitude and be eager to help when working with teams and experts.
• Possess the ability to organize, monitor, and improve relationships with various stakeholders.
• Should be able to look for solutions right away instead of waiting for direction.
• Should be sufficiently motivated to work on their own initiative without needing direction.
• Should be proficient in using MS Suite.

Working Hours: 06 pm - 03 am (on-site)

Location: Askari Corporate Towers, Gulberg-III

Foreign Degree in one of the Tier 1 universities – preferably from the US or Canada

1-2 years of customer service experience