First Line Support Engineer

Promise Group is a leading Microsoft partner in CEE region, offering a wide range of products and services for clients from various economic sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare. The company has been operating since 1991 and, since 1996, has been the largest provider of Microsoft solutions in Poland. Promise Group specializes in software licensing optimization, IT systems design, implementation, maintenance, and business application development.

We are currently seeking talented individuals to join our team in the role of First Line Support Engineer!

Key Responsibilities

• Provide IT technical support for partners and end customers regarding Microsoft 365 and Azure.
• Diagnose and resolve basic issues related to the operation of M365 and Azure services.
• Assist in setting up accounts, connecting licenses, and recovering access to services.
• Submit and monitor technical support tickets with the manufacturer (Microsoft).
• Analyze and control open tickets in the Promise ticketing system.
• Maintain positive relationships with customers, ensuring high-quality service.
  
  

Our Requirements

• At least 1 year of experience in IT technical support.
• Basic knowledge of Microsoft 365 and Azure.
• Excellent communication skills with the ability to conduct business-level conversations and build strong customer relationships.
• Language skills: Proficiency in English (B2) and Urdu (C1).
  
  

Nice To Have

• Certifications: MS-900, AZ-900.
• Russian language skills.
  
  

We Offer

• Stable employment in one of the biggest Microsoft Partners in Europe
• Remote or hybrid work opportunities
• Stable employment and long-term cooperation
• Team and corporate events, trips and initiatives
• Career development opportunities inside the company
  
  

Our Values

Promise Group is dedicated to collaboratively enhancing technological competencies and inspiring individuals and organizations to achieve their full potential. Our culture is built on open communication, mutual respect, responsibility, trust, and commitment. We prioritize transparent dialogue and active listening, value diverse perspectives, and maintain healthy relationships by addressing concerns constructively. We take responsibility for our actions, keeping our promises and learning from mistakes. Trust is fundamental; we avoid superficial judgments and build strong connections. Our commitment to continuous improvement drives us to hone our skills, tackle new challenges, and pursue innovative initiatives, ensuring we make a positive impact on our clients, employees, and the broader community.