Global Service Contract Specialist

ABOUT THE COMPANY:

Headquartered in Dubai, Formulatrix is a rapidly expanding provider of robotic automation solutions serving top tier pharmaceutical companies and research institutions globally. Established initially as a software enterprise in 2002, Formulatrix has evolved into a prominent leader offering comprehensive hardware and software solutions for protein crystallization and laboratory automation. Alongside our protein crystallization instrumentation, we have developed proprietary microfluidic liquid-dispensing technology and TFF-based protein concentration technology, boasting a widespread global presence with offices across the United States, Europe, Asia, and Australia.

ABOUT THE POSITION:

The Global Service Contract Specialist plays a crucial role in managing and administering service contracts of our world-wide clients to ensure compliance, customer satisfaction, and operational efficiency. This position involves contract review, monitoring, and negotiation with clients for renewal of their service contracts.

Contract Renewals and Terminations:

• Track contract expiration dates and proactively manage renewals or terminations.
• Communicate with clients regarding contract status and renewal options/ offers.

Contract Administration:

• Draft, review, and negotiate service contracts and agreements with clients.
• Prepare and review the quotes for contract renewals.
• Ensure that all contracts are in compliance with company requirements.
• Maintain accurate records of all contracts and associated documents in CRM.

Contract Compliance:

• Monitor and enforce contract compliance by reviewing contract terms and timelines.
• Address and resolve any contract-related disputes or issues.

Documentation and Reporting:

• Prepare and maintain reports on contract administration.
• Maintain a database of contracts, amendments, and related documentation.

Customer Relations:

• Serve as the primary point of contact for clients regarding contract inquiries.
• Build and maintain strong working relationships with clients.

Process Improvement:

• Continuously evaluate and improve contract administration processes to enhance efficiency and accuracy.
• Recommend and implement process enhancements as needed.

REQUIREMENTS:

• Bachelor's degree in Business Administration or a related field (or equivalent experience).
• Proven experience in contract administration, business development, or a related role.
• Excellent communication and negotiation skills.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.

WHY JOIN US?

• Work with customers and peers from around the world
• Opportunities for continued networking and professional development
• Join a very stable, profitable company since 2006 with no layoffs and continuing to grow rapidly
• Real flexible hours where if you are needed to work late hours, you can make up that time during the day.
• Casual and relaxed atmosphere with activities like indoor games, team building activities, professional development lunches and more.