Head Product, Segments & Relationship Management

Job Summary

This role involves leading the development of long-term Business Banking strategies, conducting market research, and innovating product offerings to drive growth and profitability. The individual will manage balance sheet growth with a balanced risk-reward approach, drive sales initiatives, and lead a team of Relationship Managers to achieve targets. Collaboration with stakeholders and clients is essential to ensure successful execution of strategies and business outcomes.

Key Responsibilities

• Develop medium to long-term Business Banking strategy and support the General Manager in its implementation.
• Identify market trends and target customer needs to review and recommend product/service offerings.
• Periodically review Credit Policy to ensure alignment with Business Banking strategy and risk appetite.
• Achieve balance sheet growth with a balanced risk-reward approach.
• Address key issues and opportunities to enhance business performance.
• Collaborate across business functions to maximize performance for Business Clients.
• Determine customer, business, revenue, and profit targets for the Business Banking segment.
• Launch appropriate marketing campaigns and initiatives to enhance sales efforts.
• Rollout and develop a global suite of standardized products tailored to local needs.
• Collaborate with key stakeholders to provide direction on market opportunities and execution.
• Lead the Business Banking Product & Segment team to achieve the Bank’s Conduct Principles.
• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively.
• Ensure effective governance on risks and controls within the team.
• Build and leverage strong alliances and business partner networks to enhance brand propositions and optimize retail balance sheet returns.
• Manage product design and delivery strategy, and develop relevant procedures and processes.
• Oversee management of Business Banking marketing collateral and website.
  
  

Skills And Experience

• Sales Acumen
• Commercial Banking Expertise
• Trade-Based Facilities
• Commercial and Trade Lending
• Leadership and People Management
• Strategic Planning
• Market Analysis and Product Innovation
• Risk Management
• Stakeholder Collaboration
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.