HR Operations and Administration Specialist

ACCOUNTABILITIES

• Responsible for end-to-end HR operations and Administration duties.
• Oversee, reconcile and be solely responsible for leave and attendance records management – includes query management.
• Ensure all employee-related documentation and compliance requirements are completed, updated, and always securely maintained in both hard and soft formats.
• Submit up to date, accurate and timely documentation for all employee changes as and when needed to N+1 for review and sign-off post employee onboarding.
• Assist with the recruitment and interview processes as needed from time to time.

• Support and assist with onboarding of new employees across all sites.
• Responsible for documenting exit interviews, performance reviews, clearances and probation evaluations of all sites.

• Organize and coordinate training sessions and HR events across all sites.
• Run and maintain up to date information for all assigned HR databases.
• Responsible for maintaining employee records apart from transition cases (permanent to temporary and vice versa).

• Supporting and assisting with Administration department’s processes as assigned from time to time by N+1 or Management.
• Compliance responsibility (for e.g. labor laws – minimum wage) federal and provincial as needed from time to time.

• Be the custodian of HR policies and SOPs for all office sites, ensuring compliance and employee understanding.
• Monitor and maintain discipline in alignment with company policies and escalate issues as necessary.
• Ensure all HR communications are distributed, acknowledged, signed, scanned, and returned to the HR department.
• Be responsible for execution of all HR operations post onboarding for all employees.

• Conduct HR inductions for new hires to help manage workload when needed to ensure they are aligned with the company’s values, policies, and culture.
• Serve as the first point of contact for HR-related queries or grievances at all office sites after FDOs/Admin and HR executives.
• Serve as the nationwide point of contact for Employee Cards and liaising with the FDOs/Admins and HR Executives for their issuance.
• Support with monthly payroll processing and finalization.
• Supporting overall HR communication/coordination/processes and workflows as necessary from time to time.
• Any other responsibility or task assigned by N+1 or Management.

KPIs (to be amended if necessary)

TECHNICAL COMPETENCIES

• Timely and accurate maintenance of attendance, leave, and insurance records.
• 100% compliance with HR policies and procedures in the Lahore office.
• Successful coordination and timely completion of onboarding and recruitment tasks.
• Monthly reconciliation of employee data, attendance, and leave records with zero discrepancies.
• Effective management of documentation, ensuring up-to-date filing and secure storage of records.

The following competencies are required:

Excellent communication, interpersonal and organizational skills with special attention to detail.

Working understanding human resource principles, practices and procedures.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite.

At least 5 years of overall HR experience within diverse roles is mandatory.