IT Assistant

Posted date 30th December, 2024 Last date to apply 10th January, 2025
Country Pakistan Locations Islamabad
Category Development Sector
Type Contractual Position 1

CARE is a leading global humanitarian and development organization. Since its establishment in 2005, CARE Pakistan (CP) has been responding to major disasters and undertaking an array of development projects. CP works through its local partners and a range of stakeholders for development, as well as emergency response-related interventions, which makes collaboration a key component of its work, across the country.

Job Summary

The position of an IT Assistant will support IT Officer is providing IT support to all CIP employees and the CO in managing, troubleshooting, and upgrading the IT infrastructure. The individual will also evaluate the existing IT services such as desktops, networks, security and file sharing with a goal of service improvement and increased collaboration. S/he serves as the backup point of contact for all CARE users for technical and administrative resolution to problems related to IT equipment and/or software/s

Job Responsibilities and Tasks

Job Responsibility - 1 (50% of the time)

• Assist in the management of office IT equipment and determine any equipment requiring replacement or repositioning;
• Assist the Admin team in undertaking asset management of all related IT systems and devices. This includes licenses, passwords, mobile Wi-Fi devices, phones, laptops etc.;

- Manage and support users on the wireless network - troubleshoot issues as they arise;

• Test the power stability of the network to determine stability and efficiency;
• Setup network printers/scanners and give users access to these services;
• Continuously monitor the LAN, Internet and WAN (where applicable) ensuring users have access and are able to meet their objectives using ICT;
• Provide help desk support to Pakistan staff with IT queries as they may arise. This may include setting up laptops, installing approved desktop software, and supporting conferencing via WebEx, Zoom.

Job Responsibility - 2 (45% of the time)

• Coordinate with the IT vendor/s for billing, repair and maintenance of IT equipment;
• Provide Secretarial support when there is a conference and workshop;
• Manage the email list and enroll CARE employees as per their requirement, during the orientation phase and/or otherwise, as requested by their supervisor;
• Maintain a backup of all relevant documents that are placed on the shared drive and ensure that data is continuously migrated and stored in a safe place;
• Actively perform backups of Servers, Network Configurations and Data and testing to ensure no important information is lost during disaster situations;

Other responsibilities as assigned (5% of the time)

Any other tasks or responsibilities based on organizational and programming needs as assigned by the Line Manager.

A) Qualifications (Know How)

Required

Bachelor's Degree in a related field such as IT, or Computer Science.

Desired

Hardware and network certifications e.g. CompTIA A+, CompTIA Network+, CCNA, MCSE

B) Experience/ Technical Skills

Required

• 1-2 years of demonstrative experience in ICT operations.

• Should possess strong knowledge in IT Network Concepts, managing, troubleshooting and upgrading office IT network infrastructure.

CARE participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we hereby request information from the candidate’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the candidate left employment. All offers of employment are subject to satisfactory references and appropriate screening checks. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Note: Individuals can apply using Brightspyre or send their resumes directly to [email protected] clearly mentioning the position title in the subject line of the email, before the stated deadline. Please share your current as well as salary expectations along with the CV.