IT Helpdesk Support

About Our Client:

Since 1995, we've been dedicated to delivering outstanding customer service and upholding the highest standards of integrity. With numerous locations across the DFW metroplex and beyond, our mission is to offer top-notch products and services at the best prices. We focus on providing solutions for retail stores, wholesalers, and distribution partners. Our team works hard to ensure a smooth, reliable, and transparent shopping experience for all.

Key Responsibilities:

User Onboarding & Termination

• Create and manage user accounts in Microsoft 365, Domain Controller, CounterPoint (ERP), website backend, and third-party applications.
• Deliver virtual onboarding support, including system access, credentials, and documentation walkthroughs.

Remote Software & Hardware Support

• Monitor and resolve IT helpdesk tickets and respond to ad-hoc support requests from team members.
• Provide remote technical assistance to departments.
• Troubleshoot and resolve software and hardware issues remotely.
• Execute planned and unplanned infrastructure downtime activities as required.

SharePoint Administration & Optimization

• Administer and maintain company SharePoint sites and document libraries.
• Collaborate with departments to improve file organization, access control, and workflows.
• Implement and maintain permissions, site structures, and document retention policies.
• Continuously evaluate SharePoint usage to identify areas for optimization and improved efficiency.
• Assist in migrating data or restructuring folders as needed to support team collaboration and compliance.

Website & App Monitoring

• Regularly monitor website and mobile app performance.
• Flag and report bugs or opportunities for technical enhancements.

EDI Transmission Support

• Monitor AS2-based EDI transmissions to ensure success.
• Run command-line processes and restart services as needed.

Camera Playback Assistance

• Retrieve and deliver security footage remotely when requested by authorized personnel.

Remote Reporting & Data Support

• Generate, schedule, and distribute routine and ad-hoc reports using ERP and MS SQL Server.

Qualifications

• 2+ years of IT support experience (remote preferred)
• Hands-on experience with Microsoft 365, SharePoint Online, Windows OS, and basic networking
• Familiarity with MS Excel, EDI (especially AS2), remote access tools, and SQL (MS SQL Server) for reporting.
• Experience administering and optimizing SharePoint environments.
• Familiarity with cloud-based data platforms like Azure, AWS or Snowflake (Optional).
• Strong problem-solving, communication, and documentation skills.
• Ability to work independently across different time zones.

Other Details:

Work Mode: Remote - Full Time

Location: Karachi

Experience: 2+ Years

Days & Timings:

Monday - Friday: 8:00 AM-4:30 PM CST (with 30 mins break)

Saturday: 9:00 AM-1:00 PM CST

Monday - Friday: 6PM-2.30AM (PKT) and Saturday: 7PM-11pm (PKT)

Benefits: Tax-Free Salary

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.