IT Service Desk Officer

Horizon Technologies is seeking a skilled Junior IT Service Desk Officer to join our team. He will be responsible for managing and maintaining the organization's end user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and recommending upgrades and improvements as necessary.

Job Responsibilities

• Hardware Troubleshooting: Diagnose and resolve issues related to computer hardware and peripherals.
• Software Support: Provide assistance with the installation, configuration, and troubleshooting of software applications, including remote support for users (e.g., operating systems, productivity tools, antivirus).
• Documentation: Maintain accurate records of technical support incidents and solutions.
• Client Support: Handle incidents efficiently, communicating with end-users for timely resolution.
• Teamwork: Collaborate effectively with team members to manage multiple open cases with reasonable priority.
• Continuous Learning: Stay updated on the latest technologies and processes.
• Adaptability: Be open to performing various tasks as assigned by management.
  
  
  

Key Requirements

• Technical Proficiency: Possess a strong understanding of computer hardware, operating systems (Windows or Linux), and networking concepts. 1-3 years of hands-on experience is desirable.
• Problem-Solving: Demonstrate exceptional problem-solving skills to effectively diagnose and resolve technical issues.
• Communication: Exemplify excellent communication and interpersonal skills to interact effectively with end-users.
• Attention to Detail: Maintain a meticulous approach to documentation and troubleshooting.
• Adaptability: Be open to learning new technologies and processes.
• Certifications (Optional): like Google IT Support Fundamentals, CCNA, or ITIL v4.
• Personal Attributes: Demonstrate high integrity, dependability, punctuality, and discipline.
  
  
  

What We Offer

• Relentless learning and development roadmap
• Great work ethics and organizational culture
• Opportunities to create your success story
  
  
  

If you believe your skills and experience align with these requirements, we encourage you to apply.

Work Timings: 3 Months Rotational

Work Days: Monday to Saturday

Location: Shahrah e Faisal, Karachi

Job Type: Full-time