IT Support Executive

Horizon Technologies


Date: 1 week ago
City: Karachi
Contract type: Full time
We are seeking for "IT Support Executive" who will provide comprehensive IT support to clients, both on-site and remotely, ensuring efficient and timely resolution of technical issues.

Must Haves:

  • Strong understanding of computer hardware and software components.
  • Proficiency in troubleshooting and resolving technical issues.
  • Experience with network administration and configuration.
  • Knowledge of Active Directory user management and security best practices.
  • Setup and Manage Routers.
  • Familiarity with data backup and recovery procedures.
  • Ability to work independently and as part of a team.
  • Must have atleast 3 years of experience.
  • Must have own bike.
  • Excellent communication and interpersonal skills.


Responsibilities:

  • Visit On-site client location to troubleshoot and resolve hardware and software issues.
  • Diagnose and resolve computer system issues and printers, and other peripheral devices.
  • Implement preventive maintenance measures to minimize downtime and optimize system performance.
  • Provide remote technical assistance to clients via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to software applications, network connectivity, and system configurations.
  • Install and configure computer systems, including hardware and software components.
  • Troubleshoot and resolve issues related to operating systems, applications, and drivers.


Network Management:

  • Provide technical support to customers looking for Email support, setup Pop3 Email accounts, configure incoming and outgoing server settings, outlook datafile and user profile creation.
  • Manage and maintain local area networks (LANs) and wide area networks (WANs). Configure routers, switches to ensure optimal network performance and security.


Active Directory Management:

  • Create, manage, and modify user accounts and permissions within Active Directory.
  • Implement security policies and best practices to protect sensitive data. User Backup:


User Backup:

  • Manage and implement backup procedures to safeguard critical data.
  • Restore data from backups as needed to recover from system failures or data loss.


Mikrotik Router Management:

  • Manage IT Assets & inventory Update IT.
  • Configure and manage Mikrotik routers for network routing, firewalling, and quality of service (QoS) management.
  • Troubleshoot and resolve issues related to Mikrotik router configurations.


Other Details:

  • Job Timings: 9 am - 6 pm (Morning Fixed)
  • Working Days: Monday to Saturday
  • Office Location: Shahrah-e-Faisal, Karachi

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