Lead Product Support Representative

Programmers Force


Date: 5 days ago
City: Lahore
Contract type: Full time

We are seeking a highly skilled and customer-focused Lead Product Support Representative to join our team. As the Lead Product Support, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.

Responsibilities

  • Lead a team of technical support engineers, providing guidance and support
  • Provide technical support to customers, troubleshooting and resolving complex technical issues
  • Collaborate with cross-functional teams to escalate and resolve customer issues
  • Develop and maintain strong customer relationships
  • Identify opportunities for process improvements and implement best practices
  • Provide training and mentorship to support engineers
  • Maintain accurate documentation of customer interactions and issue resolutions
  • Stay up-to-date with the latest product features and enhancements


Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Proven experience in technical support, with at least 2+ years in a leadership role
  • Strong technical troubleshooting and problem-solving skills
  • Excellent customer service and communication skills
  • Proficient in using support ticketing systems and CRM software
  • Experience with cloud-based technologies is a plus
  • Ability to work in a fast-paced and dynamic environment
  • Strong leadership and team management skills
  • Ability to prioritize tasks and meet deadlines

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