Lead Product Support Representative
Programmers Force
Date: 5 days ago
City: Lahore
Contract type: Full time
We are seeking a highly skilled and customer-focused Lead Product Support Representative to join our team. As the Lead Product Support, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.
Responsibilities- Lead a team of technical support engineers, providing guidance and support
- Provide technical support to customers, troubleshooting and resolving complex technical issues
- Collaborate with cross-functional teams to escalate and resolve customer issues
- Develop and maintain strong customer relationships
- Identify opportunities for process improvements and implement best practices
- Provide training and mentorship to support engineers
- Maintain accurate documentation of customer interactions and issue resolutions
- Stay up-to-date with the latest product features and enhancements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in technical support, with at least 2+ years in a leadership role
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Proficient in using support ticketing systems and CRM software
- Experience with cloud-based technologies is a plus
- Ability to work in a fast-paced and dynamic environment
- Strong leadership and team management skills
- Ability to prioritize tasks and meet deadlines
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