Learning & Development Manager

About the Role

Who are we?

Conrad Labs is a cutting-edge software technology company with hubs in Lahore, Karachi, and Austin, Texas. We're a team of passionate and talented individuals who love to tackle complex challenges using the latest technologies. Our mission? To develop innovative products that make a real-world impact. We've made our mark in core cloud infrastructure management, healthcare, and AI/ML-based training and education.

What will you do?

• Exercise extreme ownership and lead our Learning and Development team, strategies and programs.
• Collaborate with team leads across all teams to conduct a comprehensive training needs analysis, ensuring a clear understanding of technical contexts and identifying knowledge gaps effectively.
• Plan and organize talks and training sessions, deliver impactful learning programs, and promote a culture of knowledge sharing.
• Design and Development of Learning Programs: build and maintain learning programs for new employee onboarding and project/team onboarding.
• Assess the success of development plans and help employees leverage learning opportunities.
• Manage relationships with external training providers (for paid training), external/internal speakers (for talks), software companies (for LMS and related support), and internal stakeholders for alignment.
• Design and implement career ladders for various roles.
• Collaborate with senior engineers and leadership to help team members grow through defined engineering ladders.
• Incorporate relevant functions to support succession planning within the organization.
• Develop metrics to track the effectiveness and ROI of L&D programs, while managing the budget for optimal resource allocation.
• Support engineering ops where needed and remain adaptable enough to take on a variety of tasks across the organization.

What are we looking for in you?

• 3+ Years of experience in a similar role.
• Proven experience as an L&D Manager, Training Manager, or similar.
• Current knowledge of effective learning and development methods.
• Well-proficient with e-learning platforms and practices.
• Experience in project management and budgeting.
• Excellent communication and negotiation skills; sharp business acumen.
• Ability to build rapport with employees, leadership, and vendors.
• Knowledge of DEI principles and the ability to incorporate them into L&D programs.
• BSc/BA in Business, Computer Science, Education, or a related field.
• Professional certifications in learning and development (e.g., CPLP, SHRM-SCP) are a plus.