Manager Customer Success - Afternoon/Evening Shift

Company Overview:

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.

Responsibilities

• Own the engagement and implementation strategy at all stages of the project life-cycle.
• Onboard new customers and proactively manage the day-to-day account health of those customers.
• Gain an in-depth understanding of the client’s business challenges, objectives, requirements and understand their road-map.
• Operate in a “trusted advisor” capacity with client IT and business leaders and build sustainable relationships.
• Go to person between customer and technical team to ensure smooth flow of communication.
• Conduct regular sync ups with the teams to determine a project’s health.
• Line management of employees, including leaves planning, attendance processing and performance reviews.
• Keep the management updated on overall health of the projects and its related concerns.
• Identify avenues of account growth, including up-selling and cross-selling opportunities.

Requirements:

• 5+ years of working experience in account management, Customer Success, Business Development, Pre-sales etc.
• Bachelor’s degree in Business Administration, Marketing or related field.
• Excellent written and verbal communication skills.
• Ability to build relationships and trust with key stakeholders and customers.
• Ability to collaborate, work independently and be a team player.
• Ability to efficiently manage multiple customer projects simultaneously.
• Specialized client-facing skills including but not limited to strong presentation abilities.

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