Manager Digital Tools Adoption

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Manager, Digital Tools Adoption is an essential part of the digital transformation team at Zones. This role focuses on educating colleagues and customers about Zones' suite of cutting-edge Digital Tools, driving their adoption, and enhancing business efficiency. You will be working within the Zones Digital Innovation Center, a global network of accelerators located in Seattle, New York, and Islamabad. This center brings together "intrapreneurs," business leaders, industry partners, and customers to develop and scale innovative ideas into valuable business solutions. Our mission is to accelerate digital innovation through collaboration and rapid experimentation, delivering connected, integrated, and automated technology solutions to businesses worldwide.

What You Will Do as a Manager Digital Tools Adoption:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop impactful education materials for Zones employees and customers to ensure the effective use and adoption of each Zones Digital Tool.
• Deliver training sessions for Zones employees and customers, covering tool-specific training, ongoing feature-focused sessions, and ad hoc training as needed.
• Serve as the first line of support for Zones Digital Tools, addressing potential issues as they arise.
• Assist in identifying new requirements and features for Zones Digital Tools, contributing to the enhancement of Zones’ Digital Assistant.
• Participate in User Acceptance Testing of new features for each Zones Digital Tool.
• Contribute to a collaborative team environment, fueling a culture of continuous learning and recognition.

What You Will Bring to the Team:

• 5 to 7 years of training and communication experience in a professional environment.
• Bachelors in the relevant field,
• Experience in developing, deploying, and delivering impactful training materials, particularly for software products.
• Proficiency in e-learning training course design and development, with experience using e-learning course development tools (e.g., Captivate) and Learning Management Systems (e.g., Absorb).
• Strong communication, collaboration, and documentation skills.
• A solution-driven mindset with the ability to understand the big picture.
• Experience in marketing, communications, or project management (preferred).
• Experience in the IT industry, particularly with major IT manufacturer brands (preferred).
• Detail-oriented with a customer-focused passion.
• Results-driven, metrics-oriented, and proficient in MS Office products.
• Ability to work in a fast-paced environment, pivot quickly, and demonstrate a high degree of resilience.
• Highly organized, detail-oriented, and capable of working autonomously with minimal direction.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)