Manager of Customer Success, IgniteTech (Remote) - $60,000/year USD
Trilogy
Date: 2 days ago
City: Remote
Contract type: Full time
Remote
Step into the future of customer success with IgniteTech, where we flip the script on traditional methods. In a landscape where only a third of businesses use technology proactively, we're leading the charge by harnessing AI to not just solve but anticipate customer needs. Our innovative approach turns every customer interaction into a data-driven, personalized experience that fosters engagement and growth.
This role is not about fire-fighting; it's about foresight. You will redefine customer engagement by integrating AI at every level, moving beyond conventional strategies to cultivate long-lasting, high-value partnerships. If you're ready to innovate and think strategically, join us in revolutionizing the way customer success is done.
What You Will Be Doing
If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!
Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.
A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.
We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5214-PK-Northern-ManagerofCusto.002
This role is not about fire-fighting; it's about foresight. You will redefine customer engagement by integrating AI at every level, moving beyond conventional strategies to cultivate long-lasting, high-value partnerships. If you're ready to innovate and think strategically, join us in revolutionizing the way customer success is done.
What You Will Be Doing
- Utilize AI to streamline customer interactions, providing personalized check-ins and analyzing feedback for improved communication.
- Drive product engagement by offering AI-powered recommendations and virtual assistance to personalize user experiences.
- Focus on growth by optimizing customer success strategies to enhance upsell opportunities and minimize churn.
- Generating new customer leads
- Managing technical support issues
- Developing new products
- Boost customer retention and engagement by using AI to foresee customer needs, personalize interactions, and identify upselling opportunities.
- A minimum of 2 years' experience in customer success within the B2B software sector
- Familiarity with GenAI tools such as ChatGPT, Claude, or Bard
If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!
Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.
A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.
We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5214-PK-Northern-ManagerofCusto.002
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