O2C Specialist

Summary

The O2C Specialist is responsible for managing the end-to-end order-to-cash process, ensuring timely and accurate processing of customer orders, invoicing, collections, and cash application. This role plays a key part in optimizing cash flow, maintaining customer satisfaction, and supporting financial reporting.

About The Role

Major accountabilities:

• Order Management:
• Process and validate customer orders in the ERP system.
• Coordinate with sales, logistics, and customer service teams to ensure order fulfillment.
• Billing & Invoicing:
• Generate and issue accurate invoices in a timely manner.
• Ensure compliance with contractual terms and tax regulations.
• Accounts Receivable:
• Monitor customer accounts for overdue payments.
• Perform collections activities and follow up on outstanding receivables.
• Cash Application:
• Apply incoming payments to customer accounts accurately.
• Reconcile discrepancies and resolve unapplied cash issues.
• Customer Support:
• Respond to customer inquiries regarding invoices, payments, and account status.
• Maintain strong relationships with internal and external stakeholders.
• Reporting & Compliance:
• Prepare aging reports and assist in month-end closing.
• Ensure adherence to internal controls and audit requirements.
  

Key Performance Indicators

• Internal customer satisfaction with quality, appropriateness, and timeliness of financial analyses provided -Reliability, timeliness and accuracy of budgetary and financial forecasts -100% compliance with all global and local procedures and policies
  
  

Minimum Requirements

Work Experience:

• Financial Management.
• Operations Management and Execution.
  
  

Skills

• Ability To Influence Key Stakeholders.
• Compliance And Controls.
• Data Cleansing Normalization.
• Data Visualization.
• Employee Engagement.
• Financial And Management Reporting.
• Market Understanding.
• Planning & Analysis.
• Process Optimization.
• Understanding Value Drivers.
  
  

Languages

• English.
  
  

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