Online Business Manager

**Job Title:** Online Business Manager

**Company:** Zdigitizing

**Location:** Hybrid – Remote + occasional in-person (Lahore, Pakistan)

**Employment Type:** Full-time

**Industry:** Embroidery Digitizing / Online Services

**Job Summary:**

Zdigitizing is seeking a responsible, experienced, and proactive Online Business Manager to lead and oversee our business operations. This leadership role involves managing department heads, streamlining workflows, and driving performance across Marketing, Customer Support, and Digitizing departments. You'll play a crucial role in ensuring smooth operations and driving business growth.

**Key Responsibilities:**

* Supervise department leads: Marketing, Customer Support, and Digitizing

* Monitor daily operations and troubleshoot team challenges

* Review and analyze weekly performance reports and KPIs

* Lead team meetings, set department goals, and track accountability

* Implement and optimize tools such as Freshdesk, Google Workspace, and Microsoft Teams

* Ensure service delivery, customer satisfaction, and revenue targets are consistently met

* Improve internal processes and team productivity through automation and efficiency strategies

* Communicate directly with the CEO for strategy execution and key updates

**Skills & Qualifications:**

* 2+ years of experience managing online operations or remote teams

* Strong understanding of online service businesses and digital workflows

* Proven leadership and team management skills with a people-first approach

* Organized, dependable, and comfortable handling multiple departments

* Familiar with tools like Google Workspace, Freshdesk, project/task management platforms (e.g., Trello, ClickUp), CRM systems

* Knowledge of SEO, PPC, Shopify/WooCommerce, team collaboration tools, analytics platforms, and email marketing tools

* Bonus: Experience in the embroidery, apparel, or digital service industries

* Ability to attend occasional in-person meetings in Lahore

**Tools You’ll Work With:**

* Google Workspace, Freshdesk, Trello, ClickUp, Microsoft Teams

* WordPress / WooCommerce or Shopify

* Google Ads / Meta Ads, SEO tools

* Google Analytics, Google Sheets

* Email marketing platforms (Mailchimp, Klaviyo, etc.)

**Perks:**

* Hybrid work model (remote work + team visits)

* Freedom to lead and innovate within your role

* Long-term leadership role in a growing digital service company

* Direct collaboration with the business owner (CEO)