Online Order Support VA (Brand Concierge)
TalentPop App
Date: 2 weeks ago
City: Karachi
Contract type: Full time
Remote
Now Hiring: Online Order Support VA (Brand Concierge)
Work From Home | Full-Time | Customer Experience-Focused
Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team.
This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on!
What You’ll Be Doing
If you’re ready to make every customer interaction count — we’d love to have you on the team.
Work From Home | Full-Time | Customer Experience-Focused
Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team.
This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on!
What You’ll Be Doing
- Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions
- Providing support that feels human — reflecting each brand’s voice and values with care
- Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions
- Keeping things documented — from common questions to key feedback
- Sharing helpful insights with the team to improve the overall customer journey
- 1+ year of experience in customer support, VA roles, or e-commerce
- Clear, friendly written and verbal communication
- Familiarity with Shopify, Zendesk, or Gorgias (bonus points!)
- A calm and proactive approach when solving customer issues
- A reliable internet connection and a quiet home workspace
- Strong organization, attention to detail, and time management
- Performance-based raises and bonuses
- Paid time off and HMO health coverage
- Fully remote — work from anywhere you feel productive
- A friendly, collaborative team culture
- Opportunities to grow and level up your skills
If you’re ready to make every customer interaction count — we’d love to have you on the team.
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