Team Coach
ibex
Date: 7 hours ago
City: Karachi
Contract type: Full time

A results-driven professional with a strong foundation in customer service—particularly within the pharmaceutical and call center sectors—demonstrating exceptional communication, interpersonal, and coaching skills. Adept at managing high-pressure environments while consistently meeting targets and deadlines. Possesses advanced proficiency in MS Office, reporting, and Learning Management Systems (LMS), with a solid track record in training design, documentation, and project execution. Known for a detail-oriented, methodical approach, strong analytical thinking, and the ability to influence and collaborate across cross-functional teams. Highly disciplined, flexible, and skilled in multitasking, time management, and delivering impactful results in dynamic work settings.
Responsibilities
Responsibilities
- Strong communication skills (verbal and written)
- Proven ability to work under pressure and meet targets
- Mandatory background in customer service (preferably in the pharmaceutical sector)
- Proficiency in MS Office and strong reporting skills
- Excellent interpersonal and coaching skills
- Effective time management, discipline, and teamwork
- Ability to multitask and manage flexible working hours
- Detail-oriented with a methodical approach and ability to meet deadlines
- Strong understanding of Learning Management Systems (LMS)
- Solid grasp of call center and pharma operations
- Strong analytical and problem-solving capabilities
- Ability to independently manage projects and deliver within tight deadlines
- Skilled in documentation, training design, and content specification
- Strong influencing and engagement abilities across teams
- Qualification: Pharm D
- Experience: Pharma / Contact Center Supervisory Experience
- Gender: No Specification
- Shift: Flexible
- Reporting To: Lead Supervisor
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