Team Coach

ibex


Date: 3 weeks ago
City: Karachi
Contract type: Full time
A results-driven professional with a strong foundation in customer service—particularly within the pharmaceutical and call center sectors—demonstrating exceptional communication, interpersonal, and coaching skills. Adept at managing high-pressure environments while consistently meeting targets and deadlines. Possesses advanced proficiency in MS Office, reporting, and Learning Management Systems (LMS), with a solid track record in training design, documentation, and project execution. Known for a detail-oriented, methodical approach, strong analytical thinking, and the ability to influence and collaborate across cross-functional teams. Highly disciplined, flexible, and skilled in multitasking, time management, and delivering impactful results in dynamic work settings.

Responsibilities

  • Strong communication skills (verbal and written)
  • Proven ability to work under pressure and meet targets
  • Mandatory background in customer service (preferably in the pharmaceutical sector)
  • Proficiency in MS Office and strong reporting skills
  • Excellent interpersonal and coaching skills
  • Effective time management, discipline, and teamwork
  • Ability to multitask and manage flexible working hours
  • Detail-oriented with a methodical approach and ability to meet deadlines
  • Strong understanding of Learning Management Systems (LMS)
  • Solid grasp of call center and pharma operations
  • Strong analytical and problem-solving capabilities
  • Ability to independently manage projects and deliver within tight deadlines
  • Skilled in documentation, training design, and content specification
  • Strong influencing and engagement abilities across teams

Qualifications

  • Qualification: Pharm D
  • Experience: Pharma / Contact Center Supervisory Experience
  • Gender: No Specification
  • Shift: Flexible
  • Reporting To: Lead Supervisor

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