Operation Executive

Job Title: Operations Executive (US Operations)

Work Hours: 07:00 PM – 04:00 AM (Night Shift)

Location: Johar Town, Lahore (On-Site)

Employment Type: Full-time

About the Role

We are seeking a highly organized, detail-oriented Operations Executive with proven experience managing US-based operations. The ideal candidate will oversee daily workflows, coordinate across teams, ensure service-level compliance, and support smooth operational performance during the night shift.

Key Responsibilities

• Manage and oversee day-to-day operational activities.
• Monitor performance metrics, SLAs, and workflow productivity to ensure operational efficiency.
• Coordinate with clients, stakeholders, and internal teams to address operational issues and escalations.
• Implement process improvements to streamline operations and enhance service quality.
• Prepare and maintain reports, dashboards, and documentation for management review.
• Support onboarding, training, and performance tracking of team members.
• Ensure compliance with company policies, quality standards, and industry best practices.
• Troubleshoot operational challenges and provide timely resolutions.

Requirements

• Minimum of 2–5 years of experience in managing operations.
• Strong understanding of US processes, communication standards, and workflow expectations.
• Excellent communication skills (verbal and written).
• Strong analytical skills with the ability to handle multitasking and time-sensitive tasks.
• Proficiency in MS Office, Google Workspace, or relevant operational tools.
• Strong problem-solving abilities and attention to detail.
• Experience in BPO / Customer Service.

Preferred Qualifications

• Experience working with US-based clients or cross-functional teams.
• Knowledge of CRM or operations management tools (e.g, Salesforce, HubSpot, Zendesk, Asana, etc.).
• Leadership or team-handling experience is an added advantage.