Operations Executive - VAS (Value Added Services)

Dubizzle Labs


Date: 2 weeks ago
City: Lahore
Contract type: Full time
As an Operations Executive, you’ll act as the bridge between sales, operations, and quality assurance — ensuring inspections run smoothly, documentation is accurate, and reports are delivered on time. You’ll play a key role in data management, reporting, and process optimization using Excel and Google Sheets.

Key Responsibilities

Inspection Operations & Coordination

  • Coordinate and monitor vehicle inspections to ensure timely completion.
  • Manage inspectors’ schedules and maintain inspection trackers.
  • Handle follow-ups, re-inspections, and issue logs.
  • Support sales by scheduling off-hour inspections when needed.


Documentation & Reporting

  • Maintain inspection records and non-conformance logs in Excel/Sheets.
  • Prepare daily and weekly operational reports and dashboards.
  • Analyze trends to identify process gaps and recommend improvements.
  • Handle lead creation, day-end reporting, and payment link generation.


Stakeholder Coordination

  • Act as liaison between sales, operations, and customer service for smooth handovers.
  • Share regular updates on inspection progress and key metrics.
  • Manage escalations and coordinate complex cases with senior teams.


Process & Data Management

  • Maintain data accuracy across CRM and spreadsheet systems.
  • Track KPIs and generate data-driven insights for process improvement.
  • Support workflow automation and develop simple reporting templates.


Requirements

  • Bachelor’s/Diploma in Business Administration, Operations, or Finance.
  • 2+ years of experience in operations, data management, or reporting.
  • Advanced skills in MS Excel/Google Sheets (VLOOKUP, Pivot Tables, dashboards).
  • Experience with CRM tools (Salesforce, HubSpot, or Zoho).
  • Strong analytical, coordination, and communication skills.

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