People Solutions Analyst - ServiceNow HRSD - 12m FTC

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

Job Description

As a ServiceNow HRSD you will be responsible to play a critical role in providing continuous functional and technical support in the development, implementation, support, and coordination of the people solutions that drive our business

You will be technically astute; possessing advanced excel and analytical skills as well as being able to understand user requirements and translate these into potential solutions. This role is key to ensuring the optimum performance of our ServiceNow HRSD solutions, gathering & analysing data and making recommendations based on trends and metrics. This role requires a keen eye for detail as well as the ability and appetite to problem-solve.

What you will do

Tests and troubleshoots functional issues as they arise; and implements changes necessary to achieve successful resolution of functional issues. Works closely with the Technology team and/or product owners to resolve any issues or challenges.

• Supports requirements definition, testing, implementation, documentation, and maintenance of assigned people solutions.
• Partners with product owners and Technology on all upgrades, enhancements, and implementations to ensure testing and documentation are completed and signed-off. And technology knowledge is always kept up to date.
• Serves as a technical point-of-contact for assigned people solutions and subject matter expert around ensuring data integrity, full business requirements and analysing data flows for process improvement opportunities.
• Provides system support for all ServiceNow HRSD people applications and solutions
• Manage all the essential digital records where data is not yet being managed by individuals or HR.
• Responsible for reviewing business or Change Requests and seeking clarification where needed to be able to inform potential solutions, identify dependencies and or risk
• Assist with any People Solution-related queries/issues/diagnostic tests and analyse HR data to provide rapid resolutions to any solution/technology challenges.

Qualifications

• 
  Understanding of additional people solutions applications such as Oracle, Smart Recruiters
• Project Management experience
• Experience writing functional/technical documentation
• Mass transactions, such as bulk uploads/integration with HDL/OIC
• Managing service requests via a Ticketing system, e.g., Service Now

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.