QA Executive (Customer Support - Chat Based)

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Date: 3 weeks ago
City: Lahore
Contract type: Full time

Requirements:

At least 2 years of experience in chat-based CSR

Prior QA experience (knows how to review quality chats)

Excellent written English

Able to check chats for tone, grammar, and protocol adherence

Can create KPIs, evaluate performance & assign scores

Detail-oriented with strong observation skills


Shifts: 8AM–4PM | 4PM–12AM | 12AM–8AM (2 resources per shift)

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