Refunds & Dispute Specialist
MEDvidi
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.
The Refund Department at MEDvidi is responsible for reviewing, processing, and resolving patient refund and dispute requests with accuracy and efficiency. Our work involves investigating cases, identifying root causes, and ensuring all actions follow company policies and compliance standards.
The team collaborates with multiple departments to address issues promptly, including situations where patients may be dissatisfied or upset. By combining strong problem-solving skills with clear, empathetic communication, the department aims to resolve cases in a way that protects the company from financial loss while maintaining high patient satisfaction and trust.
Requirements:
The Refund Department at MEDvidi is responsible for reviewing, processing, and resolving patient refund and dispute requests with accuracy and efficiency. Our work involves investigating cases, identifying root causes, and ensuring all actions follow company policies and compliance standards.
The team collaborates with multiple departments to address issues promptly, including situations where patients may be dissatisfied or upset. By combining strong problem-solving skills with clear, empathetic communication, the department aims to resolve cases in a way that protects the company from financial loss while maintaining high patient satisfaction and trust.
Requirements:
- Minimum 1–2 years of experience in finance, accounting, or payment processing
- Previous experience in handling refunds, disputes, support or chargeback cases
- Strong analytical skills with ability to identify root causes and recommend solutions
- Experience working with SOPs, documentation, and case evaluations
- Advanced English (fluent in written and spoken English, capable of handling professional communication with US patients and internal teams)
- Proficient in Excel/Google Sheets (data entry, basic formulas, analysis)
- Familiarity with CRM systems and ticketing platforms
- Ability to navigate payment processing dashboards and dispute portals
- Comfortable with collaborative tools (Slack, Google Workspace, etc.)
- Process and evaluate refund and dispute requests according to SOPs
- Investigate cases to determine validity and root cause
- Coordinate with other departments to resolve issues efficiently
- Maintain accurate documentation and records for each case
- Monitor trends in refund and dispute cases to suggest improvements
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