SAP BASIS HANA | 6 TO 12 Years | Mumbai, Pune & Bengaluru

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• Responsible for end-to-end management of problem tickets, including performing initial analysis as per defined instructions and templates.
• Update RCA tabs with required information, including preliminary problem description, solutions, and root causes following ZOR guidelines.
• Work closely with other technical area owners to expedite ticket processing and involve Product Support (DBS) for RCA investigations when needed.
• Ensure ticket creation and resolution timelines meet KPI standards (OLA within 3 business days and ZOR with CFU within 7 business days).
• Validate updates from technical experts before marking root cause analysis as final to maintain high-quality RCA statements.
• Manage ticket statuses from "New" to "In Process" and "Waiting," as well as ensure proper ticket categorization per defined processes.
• Requires knowledge in SAP Basis, ABAP, Java, and other SAP products with basic troubleshooting skills in various systems like BOBJ/BODS, OpenText, SAP Cloud Connector, etc.
• Experience in SAP HEC infrastructure, quality management, and infrastructure management is beneficial, with a primary focus on SAP Basis and secondary on SAP.

Primary skills

• SAP BASIS

Secondary skills

• SAP HANA

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.