Scrum Master I

About Afiniti

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About The Role

The Engineering team build Software to integrate Afiniti with clients' customer experience systems. A scrum master within Engineering acts as a facilitator and servant leader who guides the agile development process, ensuring the development, product and delivery teams adhere to the principles and practices of Scrum to deliver high-quality products.

Key Responsibilities

• Creates and maintain useful, reliable and practical plans for software development projects, inspires design/development teams and leverages techniques to enhance their creativity and improve their efficiency.
• Organizes and facilitates daily scrum, sprint planning, sprint demo and retrospective meetings, lead the scrum and development teams in self-organization and forecasts deliverables based on evidence and reliable data sources.
• Manages the scrum process with the coordination of the scrum team in the Agile development methodology, Identifies, escalates and removes impediments for the scrum team
• Arranges and runs daily stand-up meetings, facilitates required meetings, demos and decision-making processes in order to ensure quick inspection
• Helps the product owner(s) to create and groom user story backlogs ensuring that they are prioritized, detailed and ready for the next sprint
• Conducts retrospective meetings, coaxing out key feedback items from the entire team
• Acts as a safeguard, motivator, facilitator, mediator, communicator and organizer for their team. Help build a productive environment where team members “own” the product and enjoy working on it
  
  

Minimum Qualifications

• Bachelors of Business Degree in Computer Science or similar discipline.
• 0-1 year of experience in a scrum role.
• Exceptional yet friendly visual, written and verbal communication skills
• Strong servant leadership mentality as well as interpersonal and mentoring skills
• Ability to adapt to a changing, dynamic and unknown environment
• Conflict resolution skills which are balanced with honesty and respect
• Ability to analyze and think quickly and to resolve conflict
• Knowledge in techniques to fill in gaps in the scrum
• Keen punctuality and attention to detail
• Working knowledge/experience with agile development methodologies and frameworks including Scrum, Kanban and XP
• Basic understanding of Agile development techniques including:
• User Story generation, backlog grooming & tracking, burndown metrics & velocity
• Continuous Integration, ATDD/TDD, Continuous/Automated Testing
• Estimation practices
• Agile games
• Experience and opinions regarding Scrum tracking software such as Jira, Asana, Monday.com, etc.
• Estimation and planning skills
• Knowledge of Scrum theory, rules, practices and ceremonies
• Knowledge of and experience with waterfall project management in order to understand the Pro’s and Con’s of various approaches
• Commitment to delivering high quality products on time
• Ability to escalate issues and provide status updates to executive management
  
  

Preferred Qualifications

• Understanding of the fundamental concepts of iterative and incremental software development approaches as well as service oriented software architectures
• Flexibity/agility to train/coach the team in how to follow/adapt the agile scrum methodology to meet our needs.
• 2-5 years of experience as a scrum master.
  
  

Location/Remote work statement

Based on the role and function at Afiniti, you may have the opportunity to work remotely!

If your role allows you to work remotely, you will have opportunities to travel to an Afiniti office

for key moments throughout the year, but the amount of expected travel will depend on your role and team.