Senior AI Engineer

Are you excited by the potential of AI to transform healthcare? At iCareManager, we’re seeking a Senior AI Software Engineer who can harness LLMs and modern AI tooling to deliver intelligent solutions within our EHR and care management ecosystem. From auto-generating care plans and documentation to upgrading workflows using Devin-style AI agents, this is your chance to build smart tools that directly improve patient outcomes and provider efficiency.

This role is ideal for an experienced engineer who thrives in a fast-paced SaaS environment and wants to lead real-world innovation in the healthcare space.

• Lead high-impact AI projects that directly serve long-term care, IDD, and assisted living providers.
• Design and deploy AI-powered coding agents, assistants, and automation tools to improve internal development velocity and customer workflows.
• Collaborate across Engineering, Product, and Customer Success to solve complex operational and clinical challenges.
• Implement agentic AI, LLM orchestration, and prompt engineering to improve data entry, compliance, and intelligent recommendations.
• Help iCareManager accelerate the future of healthcare technology with faster iteration cycles, smarter tools, and better outcomes for underserved populations.

• Develop and implement an enterprise-wide AI strategy aligned with company goals, especially around documentation automation, predictive analytics, intelligent agents, and system optimization.
• Identify and prioritize use cases for AI integration across Engineering, Product, and Implementation (e.g., auto-plan generation, code copilots, chatbot assistants).
• Lead the design and deployment of AI solutions using LLMs, RAG pipelines, agentic frameworks (e.g., LangChain, Devin-style agents), and AI coding assistants.
• Oversee the evaluation, selection, and implementation of AI tools and platforms (e.g., OpenAI, Claude, Bedrock, SageMaker, LlamaIndex, etc.).
• Collaborate with software engineers to rapidly prototype, test, and deploy AI features inside iCM’s modular EHR and care coordination platform.
• Develop metrics and dashboards to track AI model performance, business impact, and usage.
• Foster a culture of innovation, safe experimentation, and responsible AI adoption.
• Build external partnerships with AI vendors, research institutions, and innovation hubs.
• Stay ahead of AI trends and healthcare industry developments to keep our solutions competitive.

• Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
• 4+ years of experience in applied AI, ML, or NLP with at least 2 years leading AI-focused initiatives or teams.
• Hands-on experience with modern AI technologies, including LLMs (e.g., GPT-4, Claude), prompt engineering, and agentic frameworks (LangChain, CrewAI, etc.).
• Proficient in Python and cloud-based AI platforms such as AWS, Azure, or GCP.
• Strong track record of turning AI/ML concepts into deployed, usable features in SaaS or production systems.
• Experience integrating AI with healthcare systems, CRM, ERP, or EHR software preferred.
• Excellent communication and leadership skills with the ability to influence across departments.

• Experience building and deploying RAG pipelines or agent-based AI solutions.
• Familiarity with DevOps, MLOps, or AI observability frameworks.
• Background in healthcare, life sciences, or digital health.
• Understanding of HIPAA, data security, and ethical AI practices in healthcare.
• Certifications in AI/ML (e.g., Certified AI Engineer, AWS ML Specialty) are a plus.

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.
• The chance to play a key role in revolutionising the healthcare technology industry.