Senior Customer Service Representative

About the Company

We are seeking an experienced, motivated and customer-focused Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.

About the Role

The Customer Service Representative will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers using appropriate methods and tools.
• Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
• Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
• Document interactions and maintain accurate records in the customer service database.
• Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
• Gather feedback from customers and share insights with the management team to improve service quality.
• Participate in training and development programs to enhance customer service skills and product knowledge.
• Meet or exceed individual and team performance targets and KPIs.

Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in a customer service role or similar position.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
• Proficiency in using customer service software and CRMS
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A friendly and positive attitude with a passion for helping others.
• Flexibility to work varying shifts, including evenings and weekends, as needed.
• At least 1+ year of experience working in the international campaigns.

Required Skills

• Strong communication skills
• Problem-solving abilities
• Proficiency in customer service software
• Ability to multitask and manage time effectively

Preferred Skills

• Experience in a customer service/success/support role
• Knowledge of CRMs

Pay range and compensation package

Pay: Rs110,000.00 - Rs125,000.00 per month

Work hours

EST timings (Night)

Equal Opportunity Statement

We are committed to diversity and inclusiveness in our hiring practices.

How to Apply

If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.