Senior Help Desk Technician

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

• Desktop platform optimization.
• You are managing of SCCM Infrastructure (installation, maintenance and configuration)
• Take part of daily activities in Helpdesk tasks.
• Create application deployment objects for our software.
• Communication to the end-users on all the changes.
• Work with main platform vendors for support to resolve issues as well as platform strategy development.
• Coordinate release of critical updates and support Windows Servicing Model.
• Provide technical assistance to support groups as needed.
• Package/Troubleshooting/Support Applications Installation.
• Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
• experience with Elevated Privileged Management system (Similar to CyberArk EPM).
• Perform daily and long-term operational and strategic management of hardware and software
• Asset management
• Continuous improvement process implementation.
• Take part in various projects, providing support to IT Infrastructure and Finance
• Administer effective line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members
• Organize training and/or decide for team member to receive training on the latest and best practices in handling help desk related issues

Qualifications

Qualifications

• B.Tech / BCA / MCA degree required
• At least 5 to 8 years’ experience performing responsibilities like those listed in the job description and responsibilities sections above
• Experience with application imaging preferred
• Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response
• Problem analysis and resolution
• English language communication required

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing.

1) In support of this endeavor, we offer the best family well-being benefits,

2) Enhanced medical benefits and paid time off.

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Experian Careers - Creating a better tomorrow together

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