Senior Manager / DGM

Organization Name & Profile:
BHEL-GE Gas Turbine Services Pvt Ltd., (BGGTS) is a professionally managed Joint Venture of BHEL and GE (USA) and engaged in Total After Market Services of GE Technology Heavy Duty Gas Turbines in India & neighboring countries. Its operations include supply of Parts & Repairs, Inspection Services, Engineering Projects like Fuel conversion, Control Systems Retrofits, Turbine improvements etc. BGGTS is poised for tremendous growth in next 5 years.

Position Profile:
BGGTS is looking for an energetic and dynamic person, willing for extensive travel to customer sites and will be based in Hyderabad

Location:
Hyderabad Office

Job Description / Responsibilities:
Summary: The Gas Turbine Controls & System Engineer is responsible for leading controls and
system level applications and providing resolutions to customer issues and engineering requests.
In this role he/she will have below responsibilities:

• Lead system level support to resolve issues and provide solutions.
• Establish customer connect to understand fleet issues from controls perspective and develop solutions.
• Review controls uprate solutions and enable team to deliver technical proposals.
• Lead root cause investigations for issues with significant fleet impact from initial investigation through the corrective and preventive actions phase.
• Serve as a recognized expert dedicated to Controls and System area, both internally and externally, partnering with customers and respective engineering interface teams.
• Collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers.
• Aid in the development of key metrics that promote accountability and ensure the timely closure of issues.
• Understand the challenges faced by the customer and negotiate strategic/ commercial decisions that meet both organization and customer interests.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
Travel to customer locations in support of services/ sales/ commercial teams during unplanned/ forced outages and customer technical review meetings

Qualifications / Requirements:

• Bachelor's Degree in Engineering or Technology from an accredited college or university.
• Minimum 15 years of experience with Gas Turbine operation, service, or technical support from controls and system perspective.
• In-depth knowledge in GE Vernova design Gas Turbine systems and controls.
• Ability and willingness to support off-hours occasionally to support issue resolution.

Desired / Characteristics:

• Strong organizational, analytical, problem-solving, communication and interpersonal skills
• Demonstrated ability to handle multiple tasks simultaneously and complete it.
• Highly collaborative with demonstrated capability for driving change.
• Brings high level of energy to the workplace and inspires others.
• Data driven but decisive despite ambiguity.
• Passionate team member, mentor, and coach.
• Proactive thinker, able to anticipate outcomes and see around corners.
• Understands BHEL/ GE Vernova’s products, capabilities, and limitations in sufficient detail to be able to develop offerings that meet customer needs.
• Demonstrated project management skills.
• Demonstrated capability to remain calm and collected in challenging/ safety related situations to develop a step-by-step plan, communicate it, gain concurrence through technical prowess, and drive to completion.
• Stretches limits with thinking, challenges the status quo.
• Confidence to make decisions based on understanding product/process risks.
• Understands business priorities and drives specific tasks required to meet the objectives.