Service Quality Analyst

(2400DJ2)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR RESPONSIBILITIES

Quality Monitoring and Analysis:

• Develop and implement quality improvement initiatives to enhance operational efficiency.
• Monitor service quality metrics and performance indicators
• Analyze data to identify trends, patterns, and areas for improvement.
• Collaborate with operations, customer service, and commercial teams to resolve quality issues.
• Ensure adherence to Standard Operating Procedures (SOPs) and quality benchmarks.
• Conduct regular audits and assessments of service processes.

Process Improvement:

• Develop and implement strategies to enhance service quality.
• Collaborate with various departments to streamline processes and eliminate inefficiencies.
• Recommend and oversee the implementation of corrective actions.

Reporting and Documentation:

• Prepare detailed reports on service quality performance.
• Document quality control activities and maintain records of findings and corrective actions.
• Present findings and recommendations to management.

Key Skills & Competencies:

• Strong understanding of logistics and supply chain processes.
• Analytical thinking and problem-solving.
• Strong organizational and project management skills.
• Excellent communication and teamwork skills.
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and ability to identify service gaps.
• Proficiency in quality monitoring tools, ERP systems, or logistics software.

YOUR PROFILE

• Bachelor’s degree in logistics, supply chain management, or a related field.
• 3-5 years of experience in logistics operations or quality assurance.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). (SQL), Critical thinking, R or Python statistical programming, Data visualization, and Presentation skills
• Familiarity with Lean, Six Sigma, or similar process improvement methodologies (preferred).

Posting Legal Entity DHL Pakistan (Private) Limited