S&OP Manager

About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle

products that are fit for purpose, perform as promised and empower them to be their best. That's why we're building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions on research and development in our relentless pursuit to make the best products possible.

Over the past 10 years, we have focused on pushing the performance of products and creating engaging content to guide millions of customers to high-quality Mous products rather than making cheap products for Amazon's algorithm. All with the aspiration that we can raise the standards of the industry and provide people with better products.

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like, you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

About the Role

S&OP Manager - Lead Planning at Mous

We’re looking for a sharp, strategic, and driven S&OP Manager with proven experience of 3-5 years to join our team at Mous. We’re building something exciting, and if you're ready to lead, grow, and solve real-world planning challenges, we want to hear from you.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday to Thursday, with Friday being an optional WFH day. The normal working hours will be 10 am - 7 pm PKT.

About You 

As a S&OP Manager at Mous, you'll work collaboratively with our Finance and Logistics team. You will report directly to Gina Sartor, our Finance & Operations Director.

If you're someone who thrives on aligning commercial and operational strategies, driving cross-functional collaboration, and leading a team through smart forecasting and inventory decisions, this is your chance to make a real impact.

You’ll be at the centre of our supply chain decision-making, shaping scalable planning processes that fuel our next stage of growth.

Key Responsibilities:

• Lead end to end S&OP process to ensure commercial/ops/supply chain are aligned
• Establish and monitor departmental KPIs, effectively reporting these on a regular basis to key stakeholders
• Develop and maintain scalable S&OP processes that support the businesses growth strategy
• Own S&OP NPD milestones ensuring that deliverables are commercially sound, accurate and on time
• Oversee the monthly S&OP forecast cycle ensuring all key stakeholders are involved at the appropriate actions are taken following the various meetings
• Own the quarterly logistics forecast process for all categories
• Overall ownership of inventory management ensuring that all product categories maintain optimal stock levels and availability through the demand planning process and collaboration with the commercial and marketplace teams to effectively clear overstocks and manage potential out of stock instances
• Own the S&OP section of the Monthly Operations meeting
• Review all work prepared by Demand planners, ensuring accurate and timely demand forecasts and inventory management
• Effectively manage a team of 4, ensuring accurate and timely demand forecasts and inventory management
• Collaborate closely with the supply chain team to integrate seamless processes and optimize operational efficiency.
• Identify and implement opportunities for continuous improvement within the operations function
  
  

How will success be measured?

• Clear alignment across commercial, operations, and supply chain functions through a well-run S&OP process.
• Accurate forecasts and optimal inventory levels, minimizing both overstock and out-of-stock situations.
• Timely delivery of new product planning milestones that support commercial and operational goals
• Achievement of key departmental KPIs, with regular and transparent reporting to stakeholders
• Effective leadership of the planning team, fostering continuous improvement in forecasting and planning processes.
  
  

Skills requirements:

Hard skills:

• Proven experience leading S&OP or demand planning functions
• 1-2 years leading a team
• 3–5 years in relevant S&OP/demand planning roles
• Advanced Excel skills, strong analytical background
• Experience managing teams and working cross-functionally
• Proficient in forecasting, KPI reporting, and inventory management
• Familiarity with ERP and data visualisation tools
  
  

Soft skills:

• Strong leadership and team management
• Excellent stakeholder communication and influence
• Strategic thinking and problem-solving ability
• Highly organised and detail-oriented
• Comfortable with ambiguity in a fast-growing business environment
  
  

Nice-to-have:

• Industry experience at companies like Unilever, Amazon, or similar
• Previous experience in tech/D2C/CPG product environment
• Exposure to product launch cycles and seasonal planning
  
  

About Our Offer

Here’s a summary of the benefits of working at Mous:

• Health Insurance:
  
  

We care about your well-being. Mous provides comprehensive health insurance coverage to support you and your dependents with peace of mind for life’s unexpected turns.

• Travel Allowance:
  
  

Whether it’s your daily commute or work-related travel, we provide a monthly travel allowance to make your journey to and from work smoother and more affordable.

• Competitive Compensation:
  
  

We offer a competitive starting salary that reflects your experience and the value you bring to Mous.

• Long-Term Benefits:
  
  

Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

• Dynamic Work Culture:
  
  

Mous has a fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities:
  
  

At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Professional Development Perks:
  
  

Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business.

• Seamless Remote Collaboration:
  
  

Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results
  
  

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together
  
  

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride
  
  

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions, and we're doing so across our products, how we transport from A to B, and socially.